Milano Pizzeria — Restaurant in Ottawa

Vegetarian and vegan friendly is always a must for me, but the Milanos Hazeldean location gets extra bonus points in my books. I ordered a mixture of vegan, vegetarian, and carnivorous foods online, and the store called me to verify some of my choices so nothing was mixed up - something I appreciated VERY much.

The pizza was technically late, however I understand our area was heavily affected by the recent storm, so it was somewhat expected and I wasn't upset. The lovely delivery driver apologized profusely when they arrived, and let me know they were the only driver for the night. They were probably stressed out, but still happy and smiling at my door. The store also ran out of a drink I ordered, so the driver chose a similar drink to that, and explained why they thought it would be good, plus gave me a backup Pepsi in case I hated it (but it was delicious btw).

Thank you to the entire location for a very positive experience!! Your delivery driver with multicoloured hair deserves a...

This was an awful experience. We ordered a medium pizza and pasta. First of all the pasta was left behind by the delivery driver. And he told us he is just the driver so we called the restaurant and they blamed the driver and and said another driver was on its way. This is the first time that I have ordered Milano's pizza and it will be the last. Their medium pizza is so small I thought it was a personal pan. When the pasta finally came. It was the original one that was just sitting under the heat lamp to dry up and get crusty. But their sorry excuse of can tomato sauce would have tasted bad no matter what. The garlic bread was hard as stone. I ask that time a customer tells you a mistake was made own up to it and prepare fresh food instead of...

After picking up the food from the restaurant and the staff ensuring everything was on the order, I get home to realize the dips ordered were not included. This isn’t the issue. The issue was when I called to inform of the issue and request a refund of what they were offering, which was a credit of three dips, I was repeatedly told no, credit only no refund, only a refund for the one dip. This is terrible customer service and I will not be returning despite any attempts by management to rectify the situation, given management was given plenty of opportunities to rectify.

Food was good though, so one extra...