Pita Bell Kabab — Restaurant in Ottawa

The food wasn’t bad but they ruined my teenager daughter’s birthday dinner.

I have a small family but we ordered a 6 skewers platter because they didn’t have any smaller family platter. It was more economical than buying separate dishes, and we considered that we can take the rest of the food home for the kid tomorrow’s school lunch.

After taking note of our order, the waiter brought us some dishes. Two of them were dirty. One had some stains and the other one had a small piece of food dried on it. I asked him to change the two plates. He looked at us like we are so demanding, took them without saying sorry or any other words, left and came back with only one plate. I said we need two. He went back and brought us the same dirty dish with the dried piece of food on it. It was definitely the same one!!! Anyway we didn’t ask him to change it again and shared the same existing plates.

After dinner I rang the service bell and asked the same waiter to bring receipt and a box to take the extra food. Waited for around 20 minutes and no one showed up. So I went to the cashier and asked for the receipt and a box.

I noticed that the price was much higher than expected. The cashier girl said you ordered a 10 skewers platter!!! We had ordered a 6 platter and I had showed it to the waiter by putting my finger on the item F16 which was a 6 skewers platter. She said now you should pay the price for 10 skewers because you have touched the food. I said we ordered 6 skewers and you made the mistake. She said before touching the food, you should have told us that it’s not a 6 skewers. Undoubtedly we didn’t want the headache and we had definitely let them know if we knew that in advance, but there’s no skewers in plates to count. How we could know that it’s 10 skewers not 6 skewers. Do they really expect the customer to count the pieces of Kebab, then inquire how many pieces should be on each skewer and do the math and calculate if it was a 6 or 10 skewers??? How we were supposed know.

She also said you must know that the 10 skewer platters is a bit longer than the 6 skewers platter!!! I don’t understand this logic. What is their scale? I only saw a platter. I had no idea if they consider it BIG or BIGGER.

To my understanding there was no manager in there to handle the situation and these young guys had no respect for us and were not taking any responsibility for their own mistake, instead they were trying to blame us. They gave us so much stress and just ruined my daughter’s birthday dinner which was supposed to be the most unforgettable night of the year for us.

The most disgusting thing was that the waiter said you can’t take your leftovers with you! Actually, now I’m happy that we didn’t bring it home, but this makes me worried and it’s the main reason I won’t risk taking my family there anymore, because I’m not sure why they needed the leftovers. Are they really going to put it on the next customer’s plate? Was any leftover food on our platter? If yes, that would be...

Simply a wonderful experience to dine here!

We (2A2C) went in for Father's day as we like to experience a variety of cuisines and the lovely ladies at the door were a perfect idea of what was to come. They were friendly with big smile and managed to get us in to the packed restaurant without a reservation (the stopped booking the day before and were only available for a limited number of walk-ins). As we walked up the stairs the bloom of spices and sizzles filled our senses! Turn up the salivary glands to ten! We had a wonderfully pleasant waiter come to greet us with a pitcher of water and answered a few questions we had about the menu, Because we were in a limited time we ordered right away.

We ordered a Family platter for 6 (the mixed) with an add on of 2 Simit skewers and the Lamb shank (not the platter) and a sausage and cheese "pizza". Within moments we were diving into a delicious salad, creamy humus, fluffy toum, and a basket of pita bread. About 3 minutes later the pizza showed up. Bright powerfully flavoured suasage with a light crust topped with creamy cheese worked as a perfect opener for the meal. Then the show stopper hit the table. An overflowing platter of skewers, lamb, rice, veg, peppers, and a pita bread stuffed with a slightly spicy onion mixture was steaming and screaming eat me! Chicken tender, steak tender, simit and kofta well spiced and super flavourful, lamb was melt in your mouth, rice while a tiny bit oily was bursting with flavour. My wife ordered a turkish coffee and the kids a couple of juices. She said the coffee was exquisite and the juices were a nice bright flavour mix. Then to top it all off we ordered a couple of pieces of baklava and a Turkish ice cream which was delicately topped with crushed pistachios. A delectable finish to a delicious meal.

Hidden treasures are a rarity and this is now on our must go to list. Put in on yours...you won't be...

I have visited this restaurant religiously for 5 years. Over the time I have seen their food and service degrade as they got more customer base.

8:30 pm est reservation. We were a party of 2 with my friend being 5 months pregnant and we were meeting after 5 months. Got the table at 8:50pm est and were settled in to order at 9 pm est. Food arrived at 9:33 pm EST. At 9:55 pm EST, the lady asked us to pay as their “ system wont allow to pay after 10 pm”

We paid, no problem. As soon as we paid she said “do you want boxes to go” and I am like “no why, we are still working on it.” And she proceeded to say, “oh yeah its just that we close in 5 min. “ 😳

Within The span of 3 min she came twice and just rushed and did not even let us fill the boxes and took the dipping sauce and everything. I just left my box at the restaurant and we were out by 10:04 pm est.

Forgot to mention, the food did not taste the same, it was super oily, rice and chicken both.

The staff was running to close the restaurant at 10 pm est and it became so overwhelming that we just wanted to leave and never come back. Not to mention, I begged my friend to come all the way 30 kms to eat here!

I NO LONGER RECOMMEND THIS RESTAURANT. Look for a restaurant that still holds to its value it had when it was still a small business.

Please also notice. Their waiters and staff are always super unhappy and you will now see new people everytime. They used to have stable staff before.

Please see the picture showing the time we got the food.

The staff had all the opportunities to inform us about their CLOSING policy when they were seating us down. They did not because they damn well knew that customer would rather not dine in if they were going to be forced out or forced to eat an entire...