The food wasn’t bad but they ruined my teenager daughter’s birthday dinner.

I have a small family but we ordered a 6 skewers platter because they didn’t have any smaller family platter. It was more economical than buying separate dishes, and we considered that we can take the rest of the food home for the kid tomorrow’s school lunch.

After taking note of our order, the waiter brought us some dishes. Two of them were dirty. One had some stains and the other one had a small piece of food dried on it. I asked him to change the two plates. He looked at us like we are so demanding, took them without saying sorry or any other words, left and came back with only one plate. I said we need two. He went back and brought us the same dirty dish with the dried piece of food on it. It was definitely the same one!!! Anyway we didn’t ask him to change it again and shared the same existing plates.

After dinner I rang the service bell and asked the same waiter to bring receipt and a box to take the extra food. Waited for around 20 minutes and no one showed up. So I went to the cashier and asked for the receipt and a box.

I noticed that the price was much higher than expected. The cashier girl said you ordered a 10 skewers platter!!! We had ordered a 6 platter and I had showed it to the waiter by putting my finger on the item F16 which was a 6 skewers platter. She said now you should pay the price for 10 skewers because you have touched the food. I said we ordered 6 skewers and you made the mistake. She said before touching the food, you should have told us that it’s not a 6 skewers. Undoubtedly we didn’t want the headache and we had definitely let them know if we knew that in advance, but there’s no skewers in plates to count. How we could know that it’s 10 skewers not 6 skewers. Do they really expect the customer to count the pieces of Kebab, then inquire how many pieces should be on each skewer and do the math and calculate if it was a 6 or 10 skewers??? How we were supposed know.

She also said you must know that the 10 skewer platters is a bit longer than the 6 skewers platter!!! I don’t understand this logic. What is their scale? I only saw a platter. I had no idea if they consider it BIG or BIGGER.

To my understanding there was no manager in there to handle the situation and these young guys had no respect for us and were not taking any responsibility for their own mistake, instead they were trying to blame us. They gave us so much stress and just ruined my daughter’s birthday dinner which was supposed to be the most unforgettable night of the year for us.

The most disgusting thing was that the waiter said you can’t take your leftovers with you! Actually, now I’m happy that we didn’t bring it home, but this makes me worried and it’s the main reason I won’t risk taking my family there anymore, because I’m not sure why they needed the leftovers. Are they really going to put it on the next customer’s plate? Was any leftover food on our platter? If yes, that would be really disgusting.