Subway — Restaurant in Ottawa

Just an FYI - this franchise location charges $0.19 for the paperbag they put your sub in, other Subways don't.

EDIT: I'm editing my review to reflect the franchise response and their misuse of exclamation points. Also, they are correct they did ask if I would like a bag, I said yes, did I know I would be charged for it? No, I did not. Its under handed. If I go buy a burger and fries from another fast food place I'm not expecting to walk out holding a burger and fries without a bag. And as they stated, which was my point, OTHER subways don't.

EDIT 2: So, I see they are doubling down on their response instead of letting it go - there are reviews that this place doesn't have very good customer service and the owner is rude, the response to my review just proves their point. How petty, sad really, and very embarrassing that they would continue to respond. Anyway, my initial review was merely to remind everyone that they charge $0.19 for the bag. So, again, a reminder, THEY CHARGE FOR BAGS AT THIS LOCATION. And its not that the bags are $0.19, its principle. #BagGate

The owner or whomever replies to these reviews should learn control with their responses and do...

I don’t usually leave reviews like this, but I feel this needs to be shared.

I recently stopped in at a Subway location and noticed the worker was completely alone — overwhelmed with in-person customers and nonstop online orders. Despite all that, she stayed calm, kind, and incredibly professional. Truly impressive service under pressure.

When I paid, I selected the 20% tip option on the machine — but something made me ask if she actually received those tips. She looked at me, visibly disheartened, and said “No.” Then she pointed to the nearly empty tip jar and explained that only tips left in change go to the staff.

I gave her the little change I had, but I walked out feeling honestly disturbed. If this is true, it means electronic tips are being pocketed by someone else — possibly management or ownership — and that’s not okay.

In today’s economy, with how hard service workers grind for every dollar, this really stuck with me.

Moral of the story: If you’re tipping through a machine, ask who gets it. It might make a bigger difference than...

I placed a digital order with this location and when I was not satisfied with my order, I was told that it was not the employee’s problem and refused a refund. He gave me a “customer service” line that was no longer in service and once that was brought to his attention he gave another “customer service” line to call which in fact was a employee tech line and the people said line informed us that we should not have been given that number and that for refunds including digital orders must be done through the store. The employee was incredibly rude and dismissive, he would slam his hands down and walk away and told us that “he has better things to do than deal with this”. All we wanted was a refund and everywhere else (on the website in the policy and the technician on the phone) states that all refunds including digital orders must go through the original location. I do not recommend this location for anyone that wants good...