Sultan Ahmet Turkish Cuisine Ottawa
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We came to Sultan Ahmet after hearing such a great review about it – and we were not disappointed! This restaurant is located on Bank street where the old Clocktower pub was. Loved the traditional music that they play! The inside of the restaurant is very spacious with comfortable seating. Our server, Maya, was fantastic! She was well versed on the menu and really helped us with giving us suggestions on what to order. We started with their freshly baked bread (seen in the photo with the soup) which is all you can eat. They just keep bringing it as you ask for it. It was delicious; warm, fluffy and light. We ordered the hummus (as seen on the picture) and also the falafel appetizer (pictured). Falafel’s were perfect – crispy on the outside and warm and soft on the inside. Pictured is what we ordered: Chicken shish kebap – cooked perfectly. I opted out of the bulger and got extra salad Lamb shish kebap – my friend ordered this one and got the bulger as seen in the photo. No complaints at all – meat was cooked perfectly. Al Nazik – hubby got this one and said how delicious it was. They have their homemade garlic sauce in there which I tried – very garlicy but good! I may have to ask for this sauce on the side the next time we go. Etli Ekmek Pide – this is the pizza looking dish that my other friend ordered. He loved it! I had too much on my plate or I would have tried a piece myself. We were excited to try the Turkish ice cream as it is described as ‘undescribeable’! Maya, our server, raved about it but unfortunately they were sold out. Looks like we will be going back to try this! After the meal, we were served with complimentary Turkish tea (pictured) which was a nice after meal digestive. We enjoyed our visit; the atmosphere and the food and we will definitely be going back! Note: the parking can be a bit tight so if the lot is full, there is street parking available.
Aysha RajanAysha Rajan
00
I was there yesterday with with my friends and we were very impressed by everything we ordered. To start, we had the Pina Colada as drinks, it was good but is more on the light side, I personally prefer a creamier pina colada. Although their drink menu is very varied and has very yummy options. Then, we had the Mix Meze Plate and Sigara Boregi as appetizers, everything tasted light and fresh and the warm bread was very good ! We were even asked if we wanted more bread. Then we had for main the lamb chops BBQ and chicken grill dinner. The flavours were great and we really enjoyed every bite. To finish it off we ordered the Trilece as dessert and it came with some Tea. I have to say it is one of the best dessert I have had in a while, the cake was very spongy, soaked in delicious milk and covered in decadent caramel. In terms of general experience, it was pretty fine, we went on a Saturday around 2pm, there was quite a few people but the restaurant was not overly crowded, the food came pretty fast and the servers were nice and helpful. Special mention to one of our servers Seyyid, who was very kind and hospitable. Concerning the prices this restaurant is a bit on the pricier side, we paid around 80$ per person but that’s considering that we ordered drinks, 2 appetizers, a main course and dessert. But I would say that the price is worth it because of the AMAZING taste and freshness of the food. Overall we had a good experience and ‘Sultan Ahmet Turkish Cuisine’ in Ottawa would be a spot we will definitely be going back to, to taste more of their flavourful Turkish cuisine but also recommending to our family and friends.
Sarah ASarah A
00
Summary: This is a new place with a lot of potential. Location is great, food is mostly good, service is okay, prices are on a higher side, and the atmosphere and venue overall have a lot of room for improvement. I took my family to this place after hearing about it from a friend. We love Turkish cuisine, and we were looking forward to trying the new restaurant. I made a reservation online (highly recommended in the evenings and during weekends). We got a table as soon as we arrived. But parking was a challenge. There is little parking space around the restaurant, and even getting into the parking lot took some time. We then had to wait for the parking attendant to find a spot for us and help us actually get into the spot, as most cars are double- and triple-parked, and there is little room to navigate. The restaurant itself needs some re-organization. It was packed to the brim when we arrived, and because the tables are crammed into a limited space with little room between them, it felt like we were in the middle of a very noisy crowd. It was so noisy that it was difficult to hold a conversation. Besides, the place was poorly ventilated, and we got soaked in kitchen smells as soon as we walked in. The situation with ventilation was so bad, in fact, that the fire alarm (smoke detectors) went off 3 times during the 1.5 hours we stayed there. This just added to the overall mess and cacophony. On a positive note, the restaurant was very clean, even the bathrooms. Staff were quick to help and overall very friendly. Unlike many other Turkish restaurants, this place does not offer complimentary appetizers. We asked for tea, but they forgot to bring it. The menu is online but it was only after we were ready to order that the waiter informed us that some options on the online menu were not available. Once we ordered, the food arrived pretty quickly. Portions were decent, and the way the food was served was overall quite appealing. I ordered a chicken kebab which was delicious, although a bit on a dryer side. My daughter’s lamb chops were fantastic. The Kofte BBQ that my wife ordered was too dry. I also ordered a Turkish coffee which, as had previously been the case with the tea, they forgot to bring. I had to insist that they bring the coffee once I saw that they included it in the bill. The lunch cost us around $130, plus tip, without any dessert. Given the experience we had, I found it unreasonably expensive.
Alex SAlex S
00
Tl;Dr: Decent food, but terrible service and management. We had been eagerly waiting to try Sultan Ahmet in Ottawa since hearing the amazing reviews for their Mississauga location. Unfortunately, the food didn't live up to the standard and the service and management made our experience much worse. Speaking of food, the dolmas were great. The falafels were average and the pide was disappointing since it didn't have much flavor to it other than the bland taste of bread, spinach and cheese. The Kunefe dessert was good and tasted fresh. As for the experience, we had signed up for the opening offer and received a 50% discount code to use on our first visit. We received the coupon on May 14th. On June 3rd, we received a reminder stating the coupon is valid for another 10 days, but when we requested the cheque and presented the coupon tonight, the server claimed that their offer period had ended. We showed him the messages that he took to his manager, and came back with the same response saying the coupon was applied directly through their system and they don't have this option anymore. We asked to speak with the manager, which is when they started appearing agitated. At first, the manager frustratedly advised the server to offer a 35% discount without addressing the concern with us. Then, we asked to speak with the manager again, and the server rudely responded with "he's not the manager, he's the owner". We had no intention of deliberately calling the owner 'the manager', but he seemed offended by this. We nonetheless apologised and asked to speak with the owner. The owner never came over to address the situation with us, but the server went to speak with him again and finally honored the discount. At the end, he arrogantly threw the receipt on the table and left without saying anything. The receipt showed a "50% discount with coupon code" field, which is contrary to what they had indicated at first about not having the option in the system. Even if there was an error in the system, they're expected to honor the offers sent out by them as a courtesy to their customers. Most of all, it's the rude behavior and dishonesty that we cannot get behind. We have never experienced such rude behavior during any of our experiences dining out. We were shocked by the poor quality of service at a restaurant rated so well. Unfortunately, we will not be visiting them again and recommend the same to our friends and family.
Shireen BhullarShireen Bhullar
00
It's just my personal experience I won't be going there again I gave 3 stars because it's new, and I'm hoping the owner would figure out how to fix those issues Food was ok at best, but it was way too expensive for a half empty plate. I paid the same price at another Turkish restaurant in Ottawa and had a spectacular meal with leftovers to take home, so why go here instead ?!!! I ordered the same menu 2 nights in a row in 2 different restaurants. At the other restaurant, I had free MEZE (Ezme & Cacik & endless warm bread), which I learned are 9$ each here !! I also tipped willingly there, but apparently, they charge 15% for service here (although the service was inside!!!!!!! For 2 people only= where they say the 15% is for parties of 6 and more) Forced tip is an awful strategy that I refuse to fall for again, but how else would he pay the 200 employees they've hired there (you shouldn't have more employees than customers) The Iskender was awfully DISAPPOINTING and inauthentic, the doner cut was not thin enough, meat smelled like ONIONS (why????!!!!), the WORST part was that they didn't pour butter on it, they probably poured some vegetable oil (TEREYAĞI YERINE, AY ÇİÇEK YAĞI KULLANIYORSUNUZ HERHALDE). I'm still mad about that detail 😡,which made the whole dish absolutely worthless. But at least it was big enough compared to the 4 tiny tiney Lamb chops, with 1 bite of meat on top of each one, I left home hungry (my plate was empty, so They filled it with ONIONS again... lots of ONIONS ... smelly ONIONS), once again the day before, I had 5 bigger pieces of juicy lamb chops for the same price, which were more than enough to feed 1 person. Not to mention the FAKE discount coupon they've promoted on Instagram (they gave 50% for opening first... so we registered...... a month later, it became 35% .. so all my friends joined ...... All these advertisements, and nothing ..... they will deny it when you get there ... they would even charge you 15% MORE ) but I already told all my friends not to eat there.....so... Hope they work out those issues soon, or they'd loose alot, you can tell how much they have invested there. I know I'm not going back...... anyways... Do NOT pour vegetable oil/ margarine on iskender again...........it's a crime
Baby BabyBaby Baby
00
Update: I went back and the experience was great! I was served by Delara who was very friendly and helpful! I got my table quickly, the food came promptly, was delicious and the service was great! 5 star experience and I will be back! I’ve been here twice now, and the food is incredible, and the staff is very friendly, but the prices and service could be better. The first time I went, my friend and I had a reservation during their peak hours and had to wait over 20 minutes from our reservation time to be seated. We ordered the platter for two, and although it was delicious, the serving size was quite small for two people given the price (I could’ve eaten most, if not all, on my own). It was quite busy that evening, so it took some time to get our order in, but the food came fairly quickly. The second time, I went in a small group. This time they provided complimentary bread with yogurt and a dip, which was great. The food was once again delicious and the staff were very friendly, but we waited quite a while for the waiter to take our order and to get our food. The portion for one was not much less food than the portion for two from my previous visit, so the cost was a bit more reasonable. My drink was the only one not brought to the table. We eventually got the waiter’s attention to remind him, then reminded another waiter a third time, and still had to wait quite a while to get the drink as they had to remake it fresh, but we were almost done eating. Overall, I may go again during their off hours in the hope of better service, but I think I’ll try other Turkish places in the city for now.
Ezequiel GarciaEzequiel Garcia
00
Nearby Attractions Of Sultan Ahmet Turkish Cuisine Ottawa
Canadian Museum of Nature
Rideau Canal National Historic Site
The Business Inn & Suites
Dundonald Park
Minto Park
Central Park
Stomping Ground
Williams Litigation Lawyers LLP
Pretoria Bridge
Flora Footbridge
Canadian Museum of Nature
4.7
(5.6K)Click for details
Rideau Canal National Historic Site
4.7
(1.7K)Click for details
The Business Inn & Suites
4.4
(1.2K)Click for details
Dundonald Park
4.0
(439)Click for details
Nearby Restaurants Of Sultan Ahmet Turkish Cuisine Ottawa
Elgin Street Diner
The Lieutenant's Pump
Pure Kitchen Elgin
Wilf & Ada's (No reservations)
Al's Steakhouse
Colonnade Pizza
East India Company Restaurants
MacLaren's on Elgin
The Manx Pub
Sir John A Pub
Elgin Street Diner
4.4
(2.6K)Click for details
The Lieutenant's Pump
4.3
(1.3K)Click for details
Pure Kitchen Elgin
4.5
(947)Click for details
Wilf & Ada's (No reservations)
4.6
(993)Click for details
Learn more insights from Wanderboat AIBasic Info
Address
575 Bank St, Ottawa, ON K1S 5L7, Canada
Map
Phone
+1 343-688-0088
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Website
sultanahmet.ca
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Reviews
Overview
4.7
(2.1K reviews)$$$$
Ratings & Description
attractions: Canadian Museum of Nature, Rideau Canal National Historic Site, The Business Inn & Suites, Dundonald Park, Minto Park, Central Park, Stomping Ground, Williams Litigation Lawyers LLP, Pretoria Bridge, Flora Footbridge, restaurants: Elgin Street Diner, The Lieutenant's Pump, Pure Kitchen Elgin, Wilf & Ada's (No reservations), Al's Steakhouse, Colonnade Pizza, East India Company Restaurants, MacLaren's on Elgin, The Manx Pub, Sir John A Pub
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