Thai Express Restaurant Orléans — Restaurant in Ottawa

I ordered the lemongrass beef stirfry without any noodles or rice expecting a lot more veggies, - they provided lots of bean sprouts but other than that just green pepper chunks, onions and sliced carrots. No broccoli or cauliflower or something else that would’ve made this meal a little bit more filling, considering that I didn’t get the noodles or rice with it. The lemon grass was underwhelming and overall, the meal tasted pretty bland. It is very sad that they charge nearly $16 for a small little box of food that barely has any taste or any nutritional value whatsoever. Instead, they’d rather fill it up with a bunch of noodles and rice and make people feel like they get something for their money. Likely won’t have anything from this chain again. I could easily make something better at home and have all of my favourite ingredients in there as much as I like. This meal was just something I had in a pinch, hoping that I would get something satisfying to tie me over. Very disappointing, but unfortunately this is what the food industry in Canada has come to - Overpriced and poor quality meals in general. People would do better to just learn how to cook at home, which is what my husband and I do 90% of the time. It’s less of a...

I ordered through Uber eats.

The Thai Express employee put my receipt on someone else order by mistake, and I received a completely different order. I called Thai Express for a refund, and the worker blamed the Uber Eats driver and took no responsibility for messing up my order. The driver was not at all at fault because the bag had the correct receipt and name. It was the Thai Express workers fault for placing the receipt on the wrong order, and for not properly checking the bag.

The employee then proceeded to yell at me for trying to explain the situation. Totally unprofessional. The only reason I gave this negative review was because of the way the employee falsely blamed the uber driver and then disrespected me by yelling.

I've had this happen at a few other places. However, all the other places gave me the proper refund. This...

EDIT: Owner Operator replied promptly. Requested I fill out a form. I should point out, if you have the time to read these negative reviews, you could put the effort in to note the issues at this location. Asking to fill out additional forms simply puts the reporting effort onto the consumer. I say this because similar complaints on google go back over 1 year+ which shows a lack of improvement and or change. Not sure what to say. First time/last time customer. Experience was in line with the 1 start reviews. Guy working cash was rude, while chef guy gives dirty looks. My beef + noodle dish came with a pile of noodles (good thing) but 6 bits of beef, with nothing else at all. Wasn't spicy at all for medium spicy, and was VERY bland and chewy. For 18$.......

I wanted something different. Certainly what I...