Tim Hortons — Restaurant in Ottawa

I went to 631 industrial Avenue September 29th at 650 am. I order a coffee and a farmers wrap. I was told there isn't any hash browns!? Huh.? It's the morning and everyone is going to want breakfast. Some with hash browns. I asked Eduardo the manager do you have hash browns or are you just saying that there aren't any more hash browns? He replied we have hash browns but it will take 15 minutes. Ok so now I explain to him it's breakfast time and always busy so maybe someone should be making sure they put hash browns in the oven if the hash browns get low. Eduardo gets irritated and says it's busy.... lol yes so that's why hash browns should be available. Why is it always the hash browns that are not available in the morning? I think they want the customer to say oh ok no problem I'll just order a donut... so it doesn't require the employee to have to get on the hash browns and they don't have to worry about making hash browns. Is it laziness? Let's not make the customer have to decide if they want a sugar filled donut for breakfast or nothing at all. Let's nit make the customer feel like it's our fault theirs no hash browns because we order to many breakfast wraps. How about the manager take responsibility and instead of saying it's busy and that's why we have no hash browns and say sorry it's it's our responsibility to make sure we have hash browns ready. Or make the customer wait 15 minutes for...

This Tim hortons has the worse customer service and the rudest employees. I have a few things to say about this place

One of the girls at the window in the morning has her dialog pack down. Take your change and tells you have a good day. Excuse me no I want my change.

You say something about your order that wasn't good they try to make you feel like your in the wrong.

When you order from the drive-thru you say I'd like a coffee and then they say would you like something else if I did I would of said "and a"

The weekend blonde girl Haley is the rudest of them all. Doesn't matter what weekend you go their she is always rude and thinks she all mighty. Always takes orders wrong and blames you. Maybe if you cared about your job more you'd be a better employee and personally I think she has personal problems at home why she is so rude. You pick to work at a Tim's so have decency and politeness and respect for your customers.

But Hayley or Haylie must go. That's my opinion

Drove to drive-thru ask for a large double double told me 2 milk I said no large double double she goes so 1 large double double and large 2 milk told her what ? and then she told me oh well next time speak louder. Maybe listen and drop...

Worst Tim’s every I ordered a French vanilla and coffee ect they proceeded to make my ordered and about 5 other French vanillas for other customers the person literally sat there and watched as only water was dispensing I don’t know who would severe something being okay with it when it clearly doesn’t look the original drink or colour it’s suppose to be it’s just pure laziness my coffee had sugar just sitting on the bottom so got a mouth full of hot cream and then to top it off my bagel usually I’ll give them to benefit of having good bagels cause that’s how Tim’s always is nice golden toasted bagel with a nice medium layer but not to thick of a layer of cream cheese not my bagel it was dry barley had any cream cheese I was dying for a drink but had nothing as they messed it up just an overall disaster what a...