Iggy's Pub & Grub — Restaurant in Pelham

If I could give this place a 0 rating I would!! Honestly i enjoy'd the food very much it was amazing despite the 45 mins wait between servers coming to acknowledge my existence. FOOD WAS AWESOME! Service on the other hand was about as good as an usher in an out house in the middle of no where. I not only waited for my food and drinks no less than 30 mins yes they were busy and short staffed and i can understand that but for the server to treat us the way she did because we sat ourselves because we didn't want to wait anymore to be seated with such ignorance is uncalled for. When i brought it to her attention she calls herself the manager after I state my case she just repeats "I AM THE MANAGER" and ask us if we want our bills together or individually and know rectify the fact we have an issue because she did not want to deal with us. 9:07PM our drinks were served then a table sat down at 935pm we made a complaint at 10:07pm yet the table behind us had already had a greeting plus water and their first round of drinks and then their food showed up mid conversation while discussing our issue! Yet I did not receive the water i asked for when I was seated but that's neither here or there. Another server came to address our issue and was completely apologetic but failed to address our issue she just stuck up for her employee as if we were just difficult customers! May I remind you the food was absolutely amazing. The other server was no where to be found. This other server/manager just kept saying sorry yet again asked bills together or seperate? she did discount our food but she just rebilled it so we paid full price in the end anyways and I still have the bill to prove it. NEVER AGAIN will I come eat Iggy's delicious food but if you have this quality level of service, I have years of this industry behind me and I was so impressed I said to every I couldn't wait to brag about the meal I just devoured until these short handed servers on a friday night ruined my experience! It was worse service then a self serve gas station while your siting in a car waiting for someone to come pump my gas, which is what we felt like! I expect this from a venue that offers buffet's but never...

Visited here for the first time (November 2020). Had an outdoor patio which was still seasonal enough to use but we ate inside. In the bar seating area tables were well spread out, In the upper larger dining area tables were also well spaced with clear plastic dividers between tables.

I don't know if this was a regular thing with them or just because of covenant 19 but there were no menus, if you wanted to scan a QR code on the table apparently that would bring up a menu but we didn't have that ability, there was a chalkboard with their menu written on it which was fine (but the writing was small and difficult to read)

I love that they had about 24 different beers on tap and I also love the fact that they were all local with an Ontario and they gave you lots of information on the big chalkboard (easy to read!) Such as the city in which the beer was made, ibu, type of beer, etc. I really really liked this, been to a lot of restaurants or pub and grills that have a pathetic or almost no selection in local craft brews. So this was a welcome feature.

Nice decor, liked the whiskey wall behind the bar. judging by the signage in and around the washrooms, they have a sense of humor here.

Tried a couple of beers I'd not experience before, wanted to order some food. Because the writing on the chalkboard was so very very small, I misread what I was ordering, I thought I was ordering a beef burger and I ended up with a BEET Burger... However, it was fantastic. The Patty was vegetarian, had a lot of earthy beet flavor and a really nice crispy crunch. Fries were okay, they would have been much better if served with some kind of aioli/mayonnaise/dipping sauce.

At the time and day we were there, there was only one other table of two, a service was friendly but not the most attentive. I guess I'm used to places where your server will come around more frequently and you get the bill without asking for it. Not a big deal. It was a...

Just finished a meal here. Our table spent over $100 on food and drinks.

The food was mediocre at best, however the reason for the terrible review was due to the management.

Our server was lovely, but the manager on staff (a shorter, red haired woman) was appalling. My order was 20 wings, their wine flight, and their beer flight. The wings I ordered were 10 in a steak spice, and 10 in honey garlic. Once the food arrived, I noticed the honey garlic wings were made using large chunks of chopped onion. Unfortunately our server was being run ragged and took off before I could say anything.

You see I have an allergy if I ingest onions. Now, if I order something that typically has onions, I will notify the staff of this, however honey garlic is not a sauce that comes with onions, or is even made with onions (yes if you search hard enough on google, you might find one that does, but traditionally onions are not used). When I informed our server of this, she apologized and I asked if I could just downsize the order form 20 wings to the 10 (as I was happy with the 10 that were brought). She said "sure thing" and took them away. A few minutes later our server returned and informed us that the manager would not allow for this, and I would be charged for the full 20 wings. We asked to speak to the manager, who never came to us.

After our meal, I had to approach the manager to discuss this with her. She started using any excuse she could think of, such as: "We can't read your mind", "It's how we make it, I don't what to say to you", "We shouldn't be faulted for not knowing you're allergic to onions", and "The locals know our sauces are homemade."

The fact that the manager was arguing with a customer in general, and did not even apologize, left me gobsmacked. We ended up paying full price for our bill. It goes without saying that they have lost my business - and everyone...