Town Square Restaurant — Restaurant in Pemberton

We showed up for snacks and ordered a poutine and a ceaser salad. The person ordering the caesar was pushed to order something more with it, reluctantly they agreed to adding some chicken. When the chicken came, it seemed over cooked. We requested a new chicken that wasn't over cooked, and the server gave us a very prompt "okay" and left the table seeming a bit frustrated.

She came back to the table and explained to us that it was gluten-free, and that's why it was so hard on the outside and juicy in the center. We had a few bites, and the inside was absolutely not juicy. It was quite dry and was clearly overcooked. The server and I agreed it was best to just forego the chicken, and I asked for the bill.

The server left for about 5 minutes and came back and asked if we were ready for the bill. I guess she missed my request?

When she brought us the bill, I asked her to please explain how to determine that it was gluten free, and what meal we ordered as it wasn't on the menu, so I had difficulty knowing how much it would cost.

She explained how the menu was set-up and showed me the legends for the icons which were at the bottom on the front page and not on the back where our food was listed. She explained it really well after I asked, but it was still awkward, and you could tell she was not happy having to explain it.

The entire experience was a tad bit uncomfortable, but the salad and fries we ordered were good, so I still rated the place 4 stars, because I am hoping it was just an awkward night for the server, and it was our first time there. The place seems like it's set up more for repeat customers and locals who already know the flow of things.

Ultimately, the service was slow and a bit uncomfortable, but the protocol in fixing errors were standard and followed through well. I recommend that the menu have a quick 20 second verbal explanation for newcomers upon seating to prevent the uncomfortable conversations that needed to be had during our visit and the loss of revenue due to weak initial communication.

I tipped 15%, paid my bill politely, and will not...

$25 Poutine was terrible.

Called in to order the poutine to go and got put on hold, waited 4 minutes listening to them in the background before I hung up and called back. The fella on the phone admits he forgot about me, and we laugh about it, all's good.

Went to pick up the order and there's a lady and a young fella working, have to wait a minute for the food to ready and once it was ready the young fella brought it to me and I told him I had to pay, he says something that I didn't catch and disappears, I'm standing there waiting to pay my bill for 5 minutes while the young fella hides from me behind the bar and the lady takes a table's order. I'm hungry and ready to go devour the most expensive and hopefully the best poutine I've ever had..

Then I get back to my truck and open up the container, the poutine looks questionable but I'm still hoping for the best.

Then I ate it, man was it bad.

How do you screw up pulled pork and fried chicken??? I'll tell you how..

First you take the pulled pork and you rinse it with water so that any flavor it had gets rinsed away, literally just tastes like wet pork.

Then you take the chicken, bread it with some bad breading and deep fry that thing in 2 week old burnt frying oil until its so overcooked that you can't tell it's chicken.

Throw that stuff along with some decent tasting bacon and some roasted vegetables on a poutine and call it a $25 poutine, suckers like me will buy it.

Had high hopes with the 4.5 star rating, but those hopes were ill founded.

TLDR: Not great service, over cooked and poorly seasoned fried chicken, pulled pork so bland I think that was seasoned with spring water. Worst poutine...

We started with drinks and I enjoyed their ‘beer farmers’ rose/hibiscus sour but this is where any positive experience ended for me. Appies were fairly flat and tasteless. It felt like they were made by someone without professional cooking experience - more ‘homey’ like cooking for kids or a seniors home where tastebuds may not be very discerning. Being my birthday tonight, I hoped the main would be better so asked for a vegetarian recommendations from the impatient waitress, and she begrudgingly recommended a dish called Channa Palau. It was described as having lots of lentils and chickpeas and she tried to upsell some veggie meatballs which were not included with this main. It turned out to be a dish of dry, stale crunchy tasteless rice and a few pieces of burnt onions with barely any other ingredients. It also included a tiny amount of ‘chutney’ which I tried to use to improve the experience, but unfortunately I think they just gave me Doritos salsa. I tried to exchange this $21 bowl of inedible material and was declined and I was forced to pay for it despite it immediately being removed from the table and not replaced with anything. My poor husband tolerated his burger and wilted salad quietly. It had such a large amount of cheap craft dressing and mayo (about a tablespoon and a half of mayo just plopped on top of the burger) to hide the poor quality of ingredients that he had to remove it with a napkin in order to stomach his meal. Speaking of stomach, I am still feeling quite nauseous after eating there 2 hours later and think it’ll be coming out both ends fairly soon, and believe I am suffering a case of bacteria food poisoning. Not...