Pizza Nova — Restaurant in Penetanguishene

So... had a craving and ordered pizza delivery... - I decided to get a 'make your own' pizza - and was more than willing to pay premium price for three different cheese toppings a top the mozzarella base, making it a "Quattro formagio" and also additionally ordered thin crust. An hour passed and the pizza was finally delivered but sadly mistakenly came with a thick bread crust (!) and the entire pizza tasted non distinct, because the pizza was covered with the non flavorful synthetic plastic-tasting mozzarella only - and hardly had any remnant of the three other cheeses ...! The additional 'three cheese' premium toppings were so sparingly added, that I reluctantly decided to call Pizza Nova to complain... The manager apologized and said he would send another pizza pronto and promised to specify to the kitchen that the toppings should be included on the next one... And, that this time it would be with thin crust (!) An hour an a half passed before the replacement arrived, but when it finally arrived, the pizza unfortunately was cold... The crust was noticeably thinner this time but unless my eyesight failed me, the cheese "sprinkle' only covered the center of the entire pizza...the edges were completely 3/4 bare with only a little droplet of the three other magnificent cheeses as teasers throughout: Most of the pizza was uncovered and neglected; embarrassingly lonely; bare burnt bread crust triangles that were sore to the sight. Additionally, to our utter surprise, the store demanded we return the other faulty pizza delivery (they wanted the first sad pizza back??? Why???) Sure enough, delivery demanded we return the first one in exchange for the correction..????? Say what!!!!? Most likely, this is the last time I will be ordering from...

This experience was horrible. Ordered a chicken parmasian sandwich got something that was burnt, only one mushroom, barely any cheese, no sauce and full of red peppers which I do not like and did not ask for. Called customer service and Vinay had me email him pictures. Then said he could credit us but not refund unless I give the food back. I'd be happy to give it back except that it goes against health standards for Covid rule. I offered for them to come watch me dispose of it in my garbage but he said no it must go back to the store..... after hearing that I assured him we would never be back. To much risk and garbage food for a lot of...

I have been going here for 6 years or more at least 30 times . I would always travel 25mins + aswell it was the best place around. The last 10 times I bet 2 have been good the other times have been absolutely terrible. I've had to tell them one time its my kids birthday please make sure its decent . Don't get me wrong everything other than the food is great. People are nice and its easy in and out with no fuss. But im tired of grabbing a pizza to save time, only to waste 30$ and toss it out and make dinner anyways. I've spoken to them there is no interest in fixing the issue. The pizza is overcooked and tastes about as good as...