Aji Sai Japanese Restaurant — Restaurant in Peterborough

Last night we attended the Aji Sai restaurant in Peterborough and had the worst service I have ever experienced. The meal began like any other, we ordered off of their all you can eat menu. The food came out and everything tasted good, however the sushi rolls had extremely thick layers of rice. I decided to take the excess rice off of the roll so that I could better taste and enjoy my food. We continued eating and respectfully stacked our empty dishes on the side of the table. About 10 minutes into our meal, the server came over, we later found out that this was actually the manager on duty. He took our plates and upon seeing the rice from our rolls on the plate, came back to the table and slammed the plate of discarded rice back beside us. In total shock, I asked what was going on. He then proceeded to tell us that we did not know how to eat sushi, that we were wasting food and that he was going to leave this plate of uneaten rice on the table with us. Completely horrified, I calmly requested for him to remove the plate of rice from our table. He rudely and aggressively refused with a “NO” and then left the table as I was speaking to him. He then walked back past us and cleared several other tables, all the while looking at us as he passed and ignoring the plate of rice that he so disrespectfully left there. After that interaction, it was clear that he had told the staff to keep an eye on our table. We noticed servers coming by silently watching us as we tried to eat. The manager never came back to remove the plate of rice. We had to move it off of the table ourselves and uncomfortably forced ourselves to finish the rest of our food, so as to avoid a repeat of his aggression. It was the worst dinner I have ever eaten. We did not feel comfortable ordering more food from their menu and left as soon as we forced ourselves to finish what we had ordered. I have never felt so belittled or disrespected at a place of business. The blatant lack of care for their customer service astounded me. When I asked for his name after paying for the meal, the server reluctantly said his name was Lee, she did not provide a last name. I left the restaurant feeling completely disgusted with the service and experience. The manager clearly had no regard for the happiness or satisfaction of his customers. I can’t believe that someone with this type of power hunger and aggression has been promoted to manager, and is allowed to represent the brand in this negative way. This type of service is completely unacceptable and has truly shaken me and my opinion of the restaurant.

Today, when I tried reaching out to find the head office number, I had no luck. I called the Peterborough location and spoke to the manager Emily. I explained what had happened the night before and that I was not happy with what had happened. She explained that she is the owner of the location. After hearing my explanation, she said that she didn’t believe that I was telling the truth about my experience and that her employee had, in her eyes, done no wrong. She as the owner, refused to compensate my meal or even offer an apology for my experience.

If I was disappointed before, I don’t know how to explain what I am feeling now. If you are considering going to this restaurant I highly recommend against it. Customer service is not their priority, and should you have a problem, don’t expect it to be solved. The managers, as well as the owner have their own agendas and your concerns as a customer will not be respected or valued. I will never return to...

Usually I love aji sai but after tonight you will never see me order there again. I ordered delivery and when it arrived I opened the bag to find a brown horrible smelling luqid spilt inside. At first I thought the soy sauce they include had spilt but the containers were sealed tightly and not leaking and this definitely did not smell like soy sauce. This luqid spilt horrible and I couldn't even drink the pop that had come with my meal as it had been covered in this luqid and just smelling it gave me a headache and made me feel like puking. So I ate my sushi, it tasted pretty bad and was poorly put together which was a shock because aji sai is the only sushi I like but I still ate it, its that luqid that is just vile. After washing my hands 3 times and using hand sanitizer I can still smell it not to mention the mess it made on my desk...thanks to this smell I now have a huge headache, I feel sick to my stomach and can't wash it off of anything...

An average 'all you can eat' Sushi place. But it's worth the price with today's overly expensive groceries (especially sea food). They have an assorted selection of sushis, but since the servings are either 6 or 8 pieces, I'd suggest reading the description carefully, so that you don't end up getting something you may not like. There's a fine/penalty for wasting unreasonable amounts of food. They have semi-decent quality sashimis, but the pieces are small, so it is best to order small portions, a few times. Not a vegetarian/vegan paradise. Since English is the second language, and due to the early stages of integration of most of the servers, the service will seem a little out of place. They also have an assortment of other dishes, which I'm not going to comment on. Clean and comfortable ambience, with popular tracks by cover artists, and dim lighting. Inadequate mens...