Dairy Queen Grill & Chill — Restaurant in Peterborough

As a long time patron of this location I don't feel great posting such a negative review but after an order screw up, I feel the need to.

Tonight we ordered the Smarties Cookie Collision Blizzard. My daughter has a peanut/nut allergy and it's the type that triggers anaphylaxis, and if no intervention is done, that leads to death. Now I grew up with the same allergy. It sucks but you learn to live with it and risk manage certain treats and restaurants. We looked at the ingredients for the Collision Blizzard and there are no nut products in it.

Luckily before consuming the Blizzard my wife noticed the smell of peanuts. I also confirmed that there was definately peanuts, likely in the form of peanut butter, mixed in with that blizzard.

Growing up with the peanut allergy the smell of peanuts sets off alarm bells I'm my head, therefore we had zero doubt of what the Blizzard contained.

We understand that any DQ product could come in contact with other ingredients including peanuts. Hence why we as parents do what we can to order treats that don't contain any.

Anyone with kids with anaphylaxis reactions understands that eating out at any establishment carries a degree of risk but we do everything we can to risk manage it. We always have epipens on us in case of a mistake or screw up so that the symptoms of anaphylaxis can be stalled or reversed.

We won't be avoiding DQ as a whole because I have never had an issue like this in the 30 years I've been going to DQ restaurants.

That being said we will not be attending this location in the future due to the mistake. If we have made a genuine mistake in our reading of the ingredients I will be happy to pull down this review.

edit: Thanks for the automated DQ reply that's attached to any negative review. The link goes nowhere and they will do nothing to...

Drive-thru hours are posted wrong. Went at 10:40 (10 minutes after close), sat there for 12 minutes with no acknowledgement. Drove to the window and employees started waving their arms around like I understood them, took a minute before one opened the window to explain they closed at 10:30 other than summer hours (it's may 24 weekend btw, which i thought is when summer hours started?). There were 2 others waiting behind me. The fact this has been going on for 2 years and the best reply you have is "SorRy' We cARe AbOut CusToMer SeRviCe" means you don't care at all to actually do something to fix the issue. Last experience at this location I couldn't eat my blizzard because they had forgot to make mine with the rest of the order, so they rushed it and didn't rinse the machine after the last; it had mint, which I have a sensitivity to (thank God not an allergy..) and it's all I could taste. It wasn't blended like at all; not bad for me in this situation because I scooped the top half out and was left with pure vanilla ice cream for my baby. It's literally always been something here for the last 10 years. In-store is grimy disgusting with straight up sticky floors that your shoes stick to like at the Junction, sticky seats and dirty tables. It's ghetto and the employees act like treat it that way too. Hire better people and pay them a decent...

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