Papa Johns Pizza — Restaurant in Peterborough

Update: 1 to 2 stars. Just spoke to manager of this location and she was extremely helpful. Communication from management team is excellent but needs work on the front lines. Not everyone will have a terrible experience, in fact I had good ones many times previously. Yet this one was negatively notable. Original post: Just had some terrible customer service from a young girl named Payton and the current staff working with her at this location. Showed her my receipt for the 2 dipping sauces I ordered and she claimed it was false and I wouldn't be getting any. Interesting when I have physical proof of the order... she then proceeded to tell me I could 'wait until until close at 1am' and I still wouldn't get any. All that for 2 dipping sauces. Went to other Papa Johns on Landsdowne East and they immediately handed me 5 dipping sauces as soon as I walk in the store and told them. Manager named Jessica at the Landsdowne East location is very nice and has excellence customer service. After first experience wasnt interested in eating at a Papa Johns again but Jessica changed our minds and going forward we will only order at...

Editing my review again based on speaking to the manager. Appreciate them reaching out to fix the problem and am happy with the resolution. Knocking off a star over all as the issue should have never happened but based on what's going on here I'm trying to be a bit understanding and will give them another chance.

Editing my review to reflect my most recent order. I love Papa John's so you can imagine my disappointment when I ordered a medium but ended up with a small. If you can even call it that. So much crust and skimpy with the toppings. Not what I expected at all considering how happy I was with my last order. I called to let them know and was told the manager would call me. That never happened. Unfortunately this is the closest location to me but might have to give the other location a try next time if I even bother ordering from them again at all.

Original review: Just ordered for delivery tonight. Delivery was so fast pizza was still piping hot when I got it. Toppings were generous, pizza was delicious and service...

Last week I had food poisoning from the pizza. I called the next day and asked to speak to a manager. I was told the manager wouldn’t be there until 5 o’clock. So I called back at 5 o’clock, and the manager still wasn’t available. The next day I called again and asked for a manager after 5 o’clock I was told the manager is not there. After four attempts in calling and speaking to the manager about my food poisoning and leaving my number with a request to hear back from the manager, they still didn’t call so hoping to get a refund for my pizza, I walked into the pizza store and handed them the box of the remainder of the pizza, and I was told the manager is not there and I would not get a refund. I am a senior on a budget, will never order from them again. And further I will call Peterborough Public Health. Whatever happened to customer service? I was treated rudely and ignored, and I think that...