Pizza Hut — Restaurant in Peterborough

I'm in shock I order from here atleast once a week only take out food I order from. Tonight I placed a order at 6 pm approx 7 pm rolls around I call as it's usually here well before delivery time as I'm literally up the road. I get this girl who says what store did you call are you in bowmanville or Lindsay or ptbo? Um called same number I always do and in ptbo up the road she proceeded to tell me I never placed the order ( well I did as I spoke with her when I placed it.) She gets supervisor and she tells me owell not sure what to tell you as you obviously didn't order and not very nice to boot. So I mention the managers name whom I always joke with and all the sudden she gets nice oh I will give you 15 percent off( ok already ordered over well over a hour ago , you and other girl are calling me a liar when my phone shows different, and have to waight another hour) then very rudely says listen only me and another girl here so you didnt order because we would remember..... Do you want the pizza or not... Will be calling the boss tmr and after that may just have to take my...

Went to this Pizza Hut at 5:08 pm on May 15th, 2024. We have ordered pizza and wings here in the past with no issues, but on Wednesday May 15 things were different. I was told at 5:08 pm that my wings were “just being sauced” by a young gent. I proceeded to sit and wait another 30 minutes for my wings and the order I was given was wrong. Wing Street was a failure to launch tonight for me and the family. The whole time I was waiting a lady in grey long sleeve shirt rotated between what appeared to be a computer and the beverage fridge. Not once did any staff keep me informed on my order including the lady in the grey shirt. The lady I spoke to on the phone about my incorrect ordered was uncooperative and difficult to communicate with. I was offered a $9 credit when my whole order should have been refunded. She was more interested in the one item being wrong while willfully ignoring the whole terrible experience we had. This might have been a good time to try a little something called “customer retention.” I usually like to order here but I won’t be for a bit. Very...

Would give negative stars if i could. Bought a 25 dollar stuffed crust pizza and was served a cold rubber pizza that i wouldnt feed my dog. Called to complain and ask for a hot pizza sent to my house to replace the garbage they sold me. Talked to a manager that wasnt even at that store who was useless. Said he was gonna send me a replacement pizza and hung up the phone. Never asked my name or adress so i have no idea where he was gonna send the pizza as i was calling from a different number that was used to order. I called back to try and tell them where i live and they put me on hold 3 times and made me talk to the same manager, when i explained who i was again, he gave me attitude and told me that he was already sending me a pizza. When i asked where he was sending it he seemed clueless and i had to explain to him that he never asked me an adress. How embarrissing people like this manage there...