Pizza Pizza — Restaurant in Peterborough

Before yesterday, this pizza was my favourite place to eat but after this experience I won’t be coming back under there’s better employees. I walked in April 5th at around 7:30pm and the guy was just finishing up a pizza, he put it into the oven and started approaching me with his gloves still on completely covered in sauce and cheese. I figured he was going to take them off before he served me.. he did not.. he grabbed my pizza box, the fridge door, the cans of pop, the dipping sauces, the cash register, the money that I handed him, THE CHANGE HE GAVE BACK TO ME! All of it was covered in greasy cheese and sauce from the gloves he was wearing he even touched his greasy fingers on the mouth part of the can. Completely disgusting I was absolutely speechless that he would touch everything with gloves that were wet from sauce and was getting cheese on every single thing he touched. It disgust me so much I didn’t drink those pops and I had to wash the dips and my change in my sink before I ate. I wish I could post the picture of all my stuff covered in grease and cheese, like I literally felt like I was in another dimension because how can someone just do that while serving someone something that they paid for.. and there was barely any cheese on my actual pizza so how did you get cheese all over your gloves and none of it landed...

If I could leave 0 stars I would. Waited an hour for pizza to come. The landlord of the home advised the driver to use the side door (which was instructed on the order as well). The driver never called us to let us know he was here and left with our food. Twenty minutes later the driver came back with cold pizza, couldn’t work the terminal and had his vape in his hand near our food the entire time. We opened up the box to realize we were incorrectly delivered onion rings instead of the chicken bites. Two calls to customer service, told to calm down by customer support, was asked which pizza was cold and told that they would replace the error of the onion rings only. Had to ask for escalation to a supervisor before they would even do anything about the cold soggy pizza we paid $60 for. Currently awaiting a new delivery of our same order, but no offer of any money back for the errors. Oh and we had to give a 10% tip as there was no option to NOT tip. Poor...

My recent experience at Pizza Pizza on Landsdown Street in Peterborough was extremely disappointing. My friends and I ordered a regular dough pizza, but instead received a very thin crust pizza. When we brought this to the attention of the staff, specifically a girl named Silvia who was on duty around 4:45 pm on March 13, 2024, she refused to acknowledge the mistake and insisted that it was the regular pizza we ordered.

Not only was the pizza not what we had ordered, but the refusal to rectify the mistake or even apologize for it left us feeling frustrated and dissatisfied with the customer service. We even provided photographic evidence and the receipt to support our claim, but it was dismissed without any attempt to resolve the issue.

Overall, this experience was a letdown, and I would caution others to double-check their orders and be prepared for potential discrepancies in both the food and the service quality at this Pizza...