Subway — Restaurant in Peterborough

I went at closing time: Arriving around 10:58 (11 p.m. close) to order a single item (not a large or complicated order). I'd suggest to management that it is important that staff provide service with a smile, as it were, at all times that customers are in the shop. On this visit the sole employee working was not at all happy to have another order to make before closing.

Perhaps I'm mistaken, but I got the impression that this particular employee is not a very satisfied employee, period, regardless the time of day. He did mention that he is only paid until 11:30 p.m., but there is too much work for one person to do in that half hour between closing at 11 p.m. and when he is no longer being paid. True, that's not something that should be shared with a customer, but I don't blame the employee who obviously feels stressed, and probably also feels that management does not listen to employee concerns and/or that employees are not being properly supported and respected. It should never come to the point where an employee is unhappy enough with working conditions that not only it is OBVIOUS to customers, but it is EXPRESSED to customers.

As for the actual food: I was not impressed with the wrap that I got - certainly not at the price paid. The taste/flavour was fine, and there was nothing "wrong" with it ... Simply that it seemed so basic for the price. On the one hand the product didn't have any "wow factor." On the other hand, I know it's just a sandwich shop making a wrap ... What do I expect? Maybe it was just a combination of the product somehow didn't live up to my expectations COMBINED with service that made me a bit sad. In fact, as I do think about it, if the same product had been served to me by a friendly and enthusiastic employee who was excited to be working there and wanted to "sell" me a sandwich (not just assembly line MAKE the sandwich) I believe I would have gotten a different product and left...

We visit this subway frequently for lunch as it is close to our home. Every single time we have come, the service has been very unsatisfactory. We are rushed through the process, even when nobody is in the store but us. I personally enjoy my sub with an amount of pickles that most would not enjoy. However, if I'm paying over $10 for sandwich, I should be able to have as many pickles as I want. I worked at a subway when I was a teenager, and I can guarantee that the extra pickles don't come out of the employees pay checks. Every time I go, I say "lots of pickles please" and they proceed to put on 3 pickles. I then ask for more and say that I like alot, and they put on 3 (literally 3) more. Overall, the service at this subway is abysmal and needs to be adjusted. There is only ever one employee and they are constantly rushing customers through the shop - just look at the other reviews. Regardless of the close proximity to our home, we will be taking our business to a subway that has employees that listen, even if that means driving across town. Overall, do...

Cheap management-Cost cutting Strategy of location— if you order online you can get as many sauces as many you would like when you make your own sub. Upon ordering online i got 6 different kind of sauces which i like. Same time I ordered another one in-person at location and employee denied and said we only give 4 sauces at time, if you want to get sub this is how it’s gonna be, you can go and ask any location in Peterborough. I asked why, there is no policy because i just ordered online and i got 6 sauces. Employee Name - Ruchi said management has denied in person only give 4. I cant do it. When you order online we cant do it we have to put sauces but in-person order you only gonna get 4.

Worst customer service...