Jimmy The Greek — Restaurant in Pickering

Unfortunately, my usual delightful experience at the mall's Greek restaurant was far from satisfactory this time. My experience was marred by some unexpected and frankly unreasonable charges. My main issue was when I asked for an extra plate to share my meal with a 4-year-old child. I was taken aback when they said there would be a 50-cent charge for the plate. This seemed quite petty, especially considering that families often share meals, and a small gesture like providing an extra plate can make a big difference in the dining experience. Another disappointment was with their spinach pie. In the past, this came with tzatziki sauce, but I was informed that it's no longer included and would be an additional charge. These small charges left a sour taste. It felt like the restaurant was nickeling and diming its customers. Especially when we had order one meal and a spinach pie which already cost $22. Plus I was informed of the extra charge once I had already paid for my food. The necessity of a second transaction for these small charges likely incurred more in processing fees than what they gained, adding to the sense of unreasonable pricing. The staff member was very unfriendly and just kept repeating that “head office” made the changes. Like it was out of her hands to be reasonable. There was zero attempt to resolve the issue, instead I chose to be refunded for the whole meal and decided to dine elsewhere. This experience has left me hesitant to return or...

If I could rate this place a zero I would. I had to repeat my order FOUR times and they claimed they didn’t hear me because I was on the phone. I ordered 2 chicken dinners and asked for more tzatziki because the lady (who looked south-Asian) put one spoonful. For a big dinner that’s filled with rice I shouldn’t be getting one teaspoon of tzatziki and was told it costs extra for more… what a joke. Staff are rude. They charged me for ONE chicken dinner and I had to repeat myself for a FIFTH time saying I had ordered the TWO chicken dinners. I asked for the manager and the lady at cash said they have no manager… seconds after putting up a fuss that I was leaving the second chicken dinner behind because I refused to make another purchase with them as they’re all rude and lack customer service. Not to mention, after all the ruckus an older guy walks out from the back and claimed to be the “owner”. I was confused because the staff at cash just LIED and said they have no manager? He then began arguing with me… so unprofessional. The entire food court was starring. They’re so rude and wont be seeing me ever again. I gladly purchased from another food vendor in the mall and was provided exceptional customer service. I will be calling head office to further express...

I have been coming here at least once a month for last 10 yrs or so. Today is my last time. My wife got my food at 12:00 pm on Sunday, July 7. Got the dressing and tzatziki on the side in containers. Ate food at 12:15. Chicken tasted dry and overcooked which is unusual. 1 pm went to costco. 2:30 pm finally left and as soon as I hit the 401 it hit me so hard I almost got in an accident. I have never had food poisoning this bad. Projectile out of both ends. Took me 3 hrs to clean up and now I want to burn my Lexus to the ground. I love greek food but I will never buy take out anything ever again. This experience has literally gutted me. Every time I smell souvlaki it is going to remind me of this experience. I think it must have been the salad or dressing or tzatziki because the chicken was overcooked unless it was already bad. Thank God I was wearing jeans. Most disgusting ,uncontrollable, and embarrassing situation ever. You guys are always so consistent and your staff has been amazing over the years. I just cant look at your food anymore after today’s experience. Hopefully I can forget about this experience but sadly I think it will be engraved in my memory forever. Goodbye takeout greek food. I...