Popeyes Louisiana Kitchen — Restaurant in Pickering

My parents live about 30 minutes away from this location and this is the closest location to them. We have ordered from here multiple times and there have been mistakes in the order, but this last time was absolutely ridiculous. The only reason I put two stars is because it was a Friday evening and I understand that those are the busiest times, but even then, the service was ridiculous.

We ordered 4 spicy chicken sandwiches, 1 plain chicken sandwich, a box of 8 mixed drumsticks, a large fries and a large coleslaw, coming to a total of $70. When my dad went to pick up the order, he asked the lady if she was sure everything was done right, she assured him that it was. When he brought it home, we found that there were only 3 sandwiches instead of the 5 and a medium coleslaw instead of the large. We were very hungry, so after taking a few photos of the order as evidence, we started eating.

I called the location right away and informed them of the mistake. The lady on the phone could barely hear me over the noise on her end and literally had me yelling at her so she could understand what I was saying (how about trying to go to a quieter place?). Once I explained everything to her, instead of taking responsibility or trying to compensate for the inconvenience in anyway, she asked her manager about the order and told me that the order was completed correctly and there was nothing wrong with it. Excuse me? What happened to "the customer is always right"? And why would I lie to begin with? We were just trying to have dinner as a family!

First, she told me to send someone back with everything we were given so they could make sure they had made a mistake and replace the items, but I told her this wasn't possible because the family was hungry and they had started eating. After quite a bit of back and forth and being put on hold multiple times, she told me to send someone to pick up the remaining items. My dad went back and picked up the items. No compensation or apologies were given. He had spent 2 hours on the road at this point because of their incompetency.

A better response would have been to apologize, promise to replace the items, and a monetary compensation for the inconvenience or an extra side or a discount for the next purchase or LITERALLY ANYTHING to show that they care, but unfortunately, the team does not know how to deal with maintaining a good relationship with customers. We are very disappointed with the service we received. The food was also not great. The sandwiches barely had any sauce and had weirdly shaped chicken patties that were too small or too large.

Next time, we will be opting for Mary Brown's. You just lost a...

Chicken is very good, store pretty clean and plenty of free parking but...

We order take out from here once in a while and usually the quality of service and chicken is really good. The cashiers are polite and efficient with the ordering process. No issues there, one of our favorite fried chicken places in the area for sure.

However, on our last visit the shift supervisor or manager behind the counter was being somewhat bossy with a few customers and staff, maybe she was having a bad day, but it was a bit cringey to witness.

Then as we were waiting for our food, I saw her cheap out on the amount of fries in my poutine, it was really weird... She had the poutine container in her hand and she looked down and noticed there were only 6 or so fries left under the heat lamp, then paused, then looked over at me (but I quickly diverted my gaze so she didn't notice me looking) and then she put the 6 or so fries in the container and quickly added the curds, gravy and closed the lid. So it was 6 or 7 fries in a half bowl of gravy and cheese. I was thinking, what just happened here? Is that really going to be my poutine?

So a moment later, when we received the order I opened “the poutine” and showed her the state of affairs, and asked if she could add more fries. At first, it seemed she was going to argue about it, but the other customers and staff also noticed how ridiculous “the poutine” was, so she reluctantly accepted my request and filled the container with the new fries which had just come out of the fryer. Well anyways it was bizarre, and I’m glad I noticed and didn’t wait until I got home.

So other than that situation this Popeyes location is pretty good as mentioned above. I would recommend it but just keep your eye...

This is my first post ever because I hate reviewing in jeopardy of contributing to the failure of a business. I placed an order through Uber eats for pickup. It took them nearly 35 minutes to complete the order. 20 of those minutes I stood there waiting. They had completed my partial order upon arrival (2 sandwiches). It took 20 minutes to complete the other two. It seemed like they were making one sandwich at a time. A walkin customer came in and ordered a spicy chicken sandwich and nuggets I believe, they decided to take one of my sandwiches, which is sitting there waiting the remainder order to be completed and gave it to the lady. So now they have to make me a new one after it’s been about 10minutes of me standing there. After 15 minutes I got irritated and inquired about my order for a third time with some anger. They rushed the last sandwich and sent me off. Food was good.

Not sure if this was because I used a promo on Uber eats when ordering but there understanding of 1st come 1 serve is clueless. Ownership should understand if they Operate a business,...