Thairoomgrand Pickering — Restaurant in Pickering

I will gladly give credit where credit is due. The food was delicious. It wasn't the best Thai food I've had, but it was pretty close. The service, however, was a completely different story. Here's a summary of the evening:

We had a reservation at 5:30pm for 7 people. Two of us arrived around 5:25pm and were told that some of our party had already arrived and were currently seated. We walked in the direction to where they pointed to find nobody from our party. We walked back to the front desk and they said that the 3 people sitting at our table claimed to be from our reservation. So now our reserved table was taken by someone else. This of course meant that we no longer had a firm reservation for 7 people and now had to wait to be seated a good 15-20 minutes. Strike one.

As we sat down to place our orders, my father in-law, who we took out for Father's Day, sat in his chair only to find that it was soaking wet. He spent the remainder of the evening with wet pants. Not a fun experience. Strike two.

Once all of the orders were placed, we received our appetizers, but no beverages. After a good 10-15 minutes without, we had to remind them we ordered a few drinks. They finally came, along with one meal. The meal was a curry-based dish that did not look like anything we had ordered. By process of elimination, we assumed it must have been my wife's dish. With great confusion, and a slight reluctance, she accepted it. We found out later on the way home when looking at the menu online that they had served her the wrong dish. She unfortunately has a lot of food sensitivities and was not prepared for the extra spicy dish they mistakenly served her, so she did not end up having a great evening afterwards. I will say no more on that topic. Strike three.

At this point, my wife is the only one with a meal for probably 10-15 minutes. Then, 2 more meals show up; one mild, one spicy. Well it turns out that the mild one which was supposed to be for my father in-law was given to my nephew. My father in-law started to eat his meal only to realize it was extra spicy. He had to send his meal back. So let's recap a bit. 7 people. 3 meals served, 1 sent back, and we've been sitting probably 30-45 minutes at this point. There were so many servers running around confused with dishes in hand, they started showing up with items that didn't belong to anyone. This was a trend at multiple tables. A couple seated next to us was having the same experience. Absolutely dreadful.

Another 30+ minutes pass and we now have 5 hungry people waiting for their entrees, while 2 of us have already finished our meals and were hoping to pack up and leave. After multiple attempts to flag down our waitress, my father in-law finally caught her to express his frustration with the entire evening. She apologized and assured us the meals would be out shortly. The remaining 4/5 meals arrived, while my father in-law sat another 10 minutes waiting for his second plate after having to send his first back. Brutal!

After all was said and done, they asked us if we wanted to order any desserts on the house, but it was already about 2 hours in and we all just wanted to leave. They were kind enough to provide a 25% bill discount for the poor service which certainly softened the blow a bit, but after that experience, I'm not too sure any of us would be eager to return. It really is a shame because the food was quite...

We recently had the pleasure of hosting a party for our daughter at Thaigrandroom in Pickering, and we couldn’t be happier with how everything turned out. From the moment we inquired about the space, the owner and team were incredibly welcoming, responsive, and easy to work with. They took the time to understand our vision and were open to all of our ideas, offering helpful suggestions while still making sure our preferences were at the forefront.

The venue itself is beautifully decorated—elegant yet warm, making it feel perfect for an intimate celebration. Whether you're planning something small or a bit more elaborate, the layout is versatile and can accommodate a variety of group sizes and settings. It was just the right balance of cozy and sophisticated for our family gathering.

One of the standout features was the customizable menu. We were able to tailor the dishes to our taste and dietary preferences, and the kitchen delivered beyond expectations. Every dish was full of flavor and beautifully presented. The servings were generous and presented in family-style portions, which encouraged sharing and made the meal feel even more personal and festive. Everyone was raving about the food, from the appetizers to the desserts.

The staff were attentive and professional throughout the entire event. They made sure nothing was missed—from checking in with us regularly to ensuring all guests were comfortable and satisfied. It was clear that they genuinely cared about making the event run smoothly, which allowed us to relax and enjoy the celebration.

Pricing was also very reasonable, especially considering the level of service, quality of food, and overall experience we received. We truly felt that we received great value and were in excellent hands from start to finish.

If you're looking for a stylish, welcoming venue with delicious food and a team that truly goes the extra mile, I highly recommend Thaigrandroom. It made our daughter’s special day even more memorable, and we’re so grateful to the entire team for making it...

"Thairoomgrand in Pickering: A Culinary Delight! I recently had the pleasure of dining at Thairoomgrand in Pickering, and I must say, it was an exceptional experience. From the moment I walked in, the atmosphere was warm and inviting, setting the stage for a truly enjoyable meal. And the food? Absolutely superb! Every dish we ordered was bursting with authentic Thai flavors, expertly prepared and beautifully presented. It's clear that Thairoomgrand uses high-quality ingredients and pays close attention to detail. Whether it was the fragrant curries, the perfectly balanced stir-fries, or the delicious appetizers, we savored every bite. Here's what stood out: Authentic Flavors: The dishes tasted like they came straight from Thailand, with a wonderful balance of sweet, sour, salty, and spicy. Fresh Ingredients: You could tell that the ingredients were fresh and of excellent quality. Excellent Preparation: Each dish was cooked to perfection, with attention to texture and presentation. Pleasant Atmosphere: the resturant provides a very nice and relaxing atmosphere. Overall, I highly recommend Thairoomgrand to anyone looking for an authentic and delicious Thai dining experience in Pickering. I can't wait to return and explore more of their menu. If you love thai food, this is a must try. And not to forget our servers Dew and Paul was absolutely amazing! They both made us feel welcomed and made sure we had a wonderful time.

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