Tim Hortons — Restaurant in Pickering

Terrible, terrible service. I would give zero stars if I could. 3:30 pm on Sunday Nov 12th. We stood at the counter, no one came to take our order --for five minutes - no one was even in that area. Was a group of employees standing by the drive thru window, talking about photos on their phones. Asked them for help, and they said they were busy - which they weren't. They were in a group, chatting and laughing and NOT taking window orders. A man was waiting to the side for his order, which wasn't coming. A female customer who had gone to the washroom came back and her order hadn't even been started. A male employee who was moving like a sloth finally appeared and started processing the two orders - and then we finally got to order. The female customer mentioned that the washroom was disgusting, and one female employee said they would attend to it. Then the employee group proceeded to start discussing loudly how no one wanted to clean the washroom, one girl said it would make her sick if she did it - NOT appetizing to overhear them discuss it while you're ordering food. We made the comment to one employee (shorter, dark haired female) that the service was very slow, and she replied in a snotty manner "We're just teenagers trying to do our best." to which I replied "I don't think being teenagers is your problem, I know teenagers who do a great job." We sat down and asked for the manager. The employee we asked went away and then came back and told us: "If you want to speak to the manager, you have to go to the counter." That was the icing on the cake. The manager couldn't even be bothered to come to the table to speak to us. The employees -- and the manager -- need to be taught what customer service is: I've worked in the food service industry -- if you're standing around, and someone needs help, you help them. If you ask for a manager, the manager should come to you and find out what the problem is -- if someone says they are dissatisfied, you apologize and ask about the problem (you don't give them a snotty reply) -- that's customer service. Will never go back to this Tim's again. Lots of other ones around with better attitudes...

WORST CUSTOMER SERVICE EVER. WORST COFFEE AND PATHETICALLY SERVED. If I could minus the star for service. They have these middle-aged server woman who thinks they own the place and usually are rude to customers. I had bad experience here before but never posted but this time I had to. Went there for a drive-thru coffee on a Sunday evening. So my husband order 3 small double-double and 3 muffins. The response he got 'no I don't have that, anything else's so my husband ordered three classic donuts. She says okay! Mind you not a word after that- am I supposed to assume you are done taking order? Because We needed to order something else too. But she never responded after that. Anyways we pulled up to the window. The lady with a most annoying attitude just opens the window hands him the coffee ask him to pay(no smile, never said Hi, did not even looked at us) hands us the coffee(don't know what happened to the taste, it did I not taste anything like we usually order) and bangs the window. Now we are waiting for our donuts cause duh!! We paid for it. She opens the window with her eyebrows and ask him 'what'. At this point I lost it and asked her is there something wrong with the system today or is just you who is annoyingly rude about something we are literally buying from you to which she replied I will get you your bill and. I said I don't want bill we just ordered donuts and waiting to get it she then hands us 1 donut. Aaarggghhh!!! My husband was so angry for ruining our mood with this such behavior. He parked the car and went inside to see the manager which of course he was not cause these staff won't call manager in such occasions. Anyways the same lady walks out with our donuts(ROCK COLD DONUTS) hearing that we demanded manager 'my husband was polite to ask her if she is new she said no she is experienced. He said you don't have to be in customer service if you don't want to, cause if you are then better learn some basic etiquettes of this profession. He said thank you and walked out and to the OWNER YOU JUST LOST AN ENTIRE FAMILY AS YOUR CUSTOMERS AS WE ARE NEVER...

Poor customer service and bad attitude when you tell them the order was wrong and they messed up.

We went through drive-through this morning and ordered a BELT with bacon WELL DONE CUT IN HALF, small DD coffee and a small chocolate milk. First they charged us wrong then they didn’t cut the BELT in half. And guess what bacon was COLD not well done. My husband and I parked in the parking lot and went inside. When we explained it to the cashier, she went to the deli area and told the lady who was making the orders. She was a tall fair skinned lady. Then she yelled across the deli table saying the bacon is room temperature and they don’t have well done bacon. Wth!!! That means they didn’t even cook the bacon fresh. They had it sitting in at room temperature for how long?

When I got upset and told her off who’s fault is it for not cutting the sandwich in half and not explaining that they only have room temperature bacon? Why didn’t you tell me when I was ordering? Her reaction was ROLLED HER EYES at me. Then she said She can cut it in half and only put it in the toaster. Can’t make bacon well done.

Melissa was the manager here and if you are still the manager please tell your staff especially that lady to be more professional. I don’t care whether you are a dishwasher or baker or a doctor but if you don’t have proper etiquette and how to treat your customers that leaves a bad remark on others who work with you and bad reviews for this...