Royal Paan — Restaurant in Pickering

22Aug21- We went to Royal Paan Pickering on 22nd August. It was an amazing experience. We ordered a bunch of stuff - Aloo tikki chaat / Samosa chaat / Chole Bhature / Gulab Jamun with rabri / Paneer kathi roll / Masala Dosa / Royal rose Kulfi falooda / Calcutta Meetha Paan. Everything was very tasty & freshly cooked. Aloo tikki was crisp on the outside with their special filling & the combination of green + sweet chutney + dahi + chole was balanced i.e. none of it was over whelming. Taste of Samosa chaat was enhanced due to crispiness & the samosas being "khuskhusa". This is the first time I have eaten proper khuskhusa samosa in GTA. Almost everywhere, samosa's have rubbery exterior and as soon as you try to make chaat , it becomes even more rubbery and tough to get a spoonful of it. Both Samosa chaat & aloo tikki chaat were only eaten half (as we had bunch of items to taste) at the restaurant and we took the rest home , they were ok till late evening. Chana bhatura was also good (although they only give 1 bhatura with the plate) which we are fine with as long as they maintain the quality & freshness. Gulab jamun & rabri was amazing but we shouldn't have brought half of it home, it should be eaten right at the restaurant and it tasted amazing & authentic. Masala dosa was also good and surprisingly half of it survived till late evening and also tasted good even after several hours (we heated up the dosa on pan and it turned out OK). Lastly the highlight was Royal rose kulfi falooda, after a long time we got the same desi style rabri kulfi falooda taste here in GTA. We are going back there again today to try their other items and will post a review of how they turn out. I just hope they maintain the same quality & authentic taste as this is going to be our goto spot for weekend dine out.

27Aug21- Went there again yesterday. Ordered same i.e. Aloo tikki chaat / Samosa chaat / Chole Bhature / Bombay grill sandwich / Royal rose Kulfi falooda / Calcutta Meetha Paan. Someone else wrote a review and I completely agree with it now i.e. they have 2 cooks, 1 is spicy & other is extra spicy. So yesterday our food must have been cooked by extra spicy cook (last time we went on sunday and this time we went on saturday). The chloe bhature / samosa chaat / aloo tikki chaat were extra spicy, to the point that the spice over whelmed the other taste. Therefore I will take off 1 star. The other items i.e. rabri falooda + calcutta paan were consistently good. Bombay grill sandwich was also good. Lets see what happens on 3rd visit. Will another star be reduced or...

It is a really bad experience i got from this location. I ordered first time from this location. If i could give them 0 star, i will definitely do it. I ordered noodle burger with other items too on skip the dishes, and mentioned specially that, “no onions please- allergy”, but they didn’t check the instructions provided. If the order is on skip, then, the restaurant get the order before hand, and get some time to make it. When i received the order, the noodle burger was loaded with onions. And when i call at store, firstly they denied that they didn’t add onions to it. But then they said, it was the onions in the noodles. I am wondering, is it not the responsibility of the restaurant staff, to check all the instructions before making food. Or if they can deliver the same things, what the customer asked for, then is it not the responsibility of restaurant staff to call the customer, so that at least the customer can modify or change the order. When i called them, 2-3 people talked to me, but no body was actually listening what i was trying to say. They did offer me free burger. But it is always not about the free food. It is a customer service, how you serve the customer and how you talk to the customer.

I can say i am totally disappointed with the service. I can provide the pictures of the burger if anyone want look into this matter. I looking forward to talk to the manager of...

Do not recommend it. I visited here with my family to grab some chaat, when we arrived the store was empty and the music was blasting as if I'm walking into some party room. The clueless guy taking our order fully well knew we were almost yelling to place an order and didn't have the decency to turn the music down. I had to ask him to turn the volume down. He did at that moment. After the song was finished and we got our order, he had the audacity to turn it right back up, preventing us from even having a discussion at how loud the music was. Refer to the video I posted. I spent close to $100 here and will never return. I asked them again to turn it down, and he did, but then again decided to turn it back up after a song. I'm unsure how this place is functioning with such incompetent staff. You literally have to raise your voice just to have a normal convo.

Now for the food, terrible. Chaat is wattery with very little channa. It seemed like I was drinking soup. The ghol gapai, as u can see from the pictures, aren't even full. And the falooda was terrible. Stay away from this place. I will never come back, and everyone I know...