Tim Hortons — Restaurant in Pickering

Worst Tim's I have ever been t o. If it wasnt the ONLY location I can make it to while on break at work, I would NEVER return

They never have anything in stock. One day, they were even out of Cream lol. Today another disappointment , just left after ordering an everything bagel with cheddar. The staff on drive through was rude asked me to repeat my order. After I did, she cut me off and told me to drive up. I Returned to work to a buttered bagel but paid for cheddar.

I would Love to know who does your purchasing and training? Head office needs to look into this location. I have never been more disappointed with Tim Hortons location on a daily basis.

If you have the extra time (and unfortunately I do not) drive down the street a little further to another location. It's worth the drive

Just wanted to update again because they can never get it right. Today I again came for lunch (stupid me) I ordered a chicken cilantro bowl and of course, they make a wrap. Not only do they argue with me and tell me what I ordered, they crowd together and refuse to make me the bowl I ordered. I paid 13$ for a lunch I won’t eat. The day before this, my son ordered a chicken bacon ranch with no tomato, He received tomatoes but No Bacon Every day it’s something with this place but I promise, today was the Last

NEVER AGAIN!! I will never waist another $$ at Tim Hortons again!! Country style is 3 mins further but I’ll make that drive any...

I have been a loyal customer at your location for the past three years, and I truly appreciate the quality of your coffee and the excellent service provided by most of your staff.

However, I would like to bring to your attention a concern regarding one particular staff member. The mid-aged lady with glasses who often works at the drive-thru consistently comes across as rude and unwelcoming. She rarely greets customers with a smile, and her tone makes the interaction feel as though we are inconveniencing her. On multiple occasions, I have also witnessed her scolding fellow staff members while customers are present, which creates an uncomfortable atmosphere.

As someone with over 20 years of professional experience in customer management, I can confidently say that this behavior does not align with the level of service your brand is known for. While the rest of your team is exceptionally courteous and professional, this staff member would greatly benefit from additional training in customer service and workplace communication.

I am sharing this feedback not to complain, but in the hope that it helps improve the overall customer experience and maintain the excellent reputation your establishment has built.

Thank you for your attention to...

January 12, 2024 ⭐️⭐️⭐️⭐️⭐️ I stopped by Tim Hortons today to indulge in the new Retro Donuts. Kran provided excellent assistance, offering friendly service and helpful recommendations. While I couldn't sample them all, I couldn't resist trying the Cinnamon Sugar Twist. Anticipating tomorrow's breakfast to savor the Blueberry Fritter. I genuinely hope Tim Hortons decides to keep these delightful treats on the menu!

2023 ⭐️⭐️⭐️⭐️⭐️ I frequently find myself at this Tim Hortons branch to satisfy my coffee cravings, often choosing the drive-through option. The staff's professionalism and friendliness never fail to impress me. They consistently ensure the accuracy of my order and efficiently prepare it.

My only suggestion for improvement would be to place a sign on the building facing the parking area. While taking some pictures, I noticed that the only signage present was hung on the windows and the drive-through posts. This addition could enhance visibility and attract more attention to the...