Tim Hortons — Restaurant in Port Alberni

My review below was posted in haste. I now realize the employee very probably had an "invisible" disability. Please accept my apologies. Kudos to this restaurant for hiring and supporting them.

I will try my best in future to be more aware of these things before submitting reviews. ................... We 7 had breakfast on a Sunday. The inside restaurant wasn't busy. There was a new employee on the cash. She had difficulty receiving and placing our orders into the system. She got some help after a few minutes. Overall it took over 5 minutes to order. We then had to wait a bit for our order to be prepared. When it came it was incomplete. Also we got no napkins. They fixed things when we asked, but that too took time. Overall it was a less than great experience. I appreciate staffing is a problem these days, but the new employee needed more time working with a tutor alongside. She'd been sent "solo" too soon. Hopefully managers will do better with new...

It's the closest one on my commute, I order the same thing(one coffee) every time I either enter the place, or hit the drive through. The.. manager??? The guy with the close shaved head... HE MAKES MY COFFEE WRONG. EVERY TIME. It's not a difficult order... extra large coffee, add espresso, 4 cream... 3 sugar.... 3 times today(March 6, 2025) I experienced the same THING.(I kept dumping previous ones put as they were DISGUSTING (to me). I specifically... repeated the order this last time... 4 times... the LADY repeated it back, flawless. Entered the order on the screen, flawless. The guy that handed me my coffee, super nice kid hope he goes far in life. The buzz cut, dude that's always there, in the button up shirt.... if he's a manager or supervisor, needs to be retrained on COFFEE... and speed... and accuracy.. it's honestly the WORST service I've ever had from ANY Tim Hortons...

this tim hortons used to have friendly service, great and fast food. but ever since the supposid 'new owners' took over, this place has been run to the ground. sure, the place is cleaner, but they always mess up simple orders... an iced coffee? nope, ur getting a iced cap. hot chocolate? just know ur going to be waiting 10 mins. the cashier's should be having a trainer with them at all times, as every time i go in i have to guide them on how to punch in a button. 5 people on food today, and there was only 2 food things on the system.. took them 6 minutes. 3 new people working, and not one of them new what they were doing. this place has no longer been on my to-go list during the day and it should get its...