Jimoco Café & Pasta (Port Coquitlam) — Restaurant in Port Coquitlam

I used to love this place. Was coming when they first opened and had wonderful service, great food and large portions. Even when they took the 2 for 1 deals off the menu, I had no problem going back because the service was great and felt that the value was there.

Sadly I have gone twice in the last 2 months at different times and had disappointing experiences. The first time we waited for a long time before being greeted. Server took a very long time to greet us and when she did she simply asked if we knew what we wanted. Did not ask about drinks or appetizers. Restaurant was not full and there were other servers/staff working.

Food came and was of good quality, very tasty as usual. This is where Jimoco shines. Sadly, the portion size for my $20 gnocchi was tiny. My daughter (who ordered off the adult menu) and I were still hungry so polished off what was left over from my son's kid menu order (which was surprisingly plentiful).

Decided to go back a day ago to give it another chance as everyone has off nights. Stood at the door for a few minutes and was not greeted. Couple of staff members sat at a far table and did not look over. Staff member sitting at table closest to door looked over at us then looked away. Didn't let the other staff know guests were waiting. This was at 4pm.

I get that some of these staff are kids working part time jobs but it is up to the ownership/management to raise their standards and provide accountability. I used to love this place and would recommend it to others. I can't say that I would...

My family and I tried Jimoco on Austin Ave in Coquitlam long time ago. We realized the restaurant has a second branch in Port Coquitlam. We decided to try it.

When we got to the restaurant around 11:50am, there were only two tables of customers. The restaurant was very quiet. We got a table right away. The server was very friendly greeting us and being friendly. He asked if we wanted hot or cold water. I think he knew Asian people like to drink hot water in winter, so he asked this question because Caucasian servers would never ask this question unless the customers requested it specifically.

We looked at the brunch and lunch menus. All the dishes looked delicious and very attractive. We decided to order their pasta lunch combos. The combo included soup, salad, garlic bread, one slice of bruschetta, some popcorn chicken, and seafood linguine. It’s a quite a lot of food.

Pricing was reasonable and affordable. I looked at their brunch menu. The smoked salmon was $17+ a dish. But I had the same dish in Vancouver or Richmond. It cost $23! What a big difference!

There is free parking in front of the restaurant, so it was great that we could park our car easily and conveniently.

While we were eating the lunch, a lot of people came. Some had to wait at the front to be seated. We didn’t expect there were so many people or customers. I hope this restaurant will continue running well. I would recommend it to others since everything was so good in terms of food quality, service, atmosphere and...

I've been dining at Jimoco since it opened its doors at the Austin Avenue location and also recommending it to my friends over the years. However, I can no longer continue doing so.

I recently had the Spaghetti Umbria (which I've ordered over 5 times) and contrary to how it's normally served, it came out quite soupy. I let the server know and was met with an apology. When the bill arrived, I realized the apology was only lip service as the full price of the pasta was still on the bill.

Overall, I'm disappointed with my experience and will now be looking else where for pasta. (2022-08-28)

Edit:

I didn't escalate my complaint by asking for a remake because I hate wasting food. I also didn't ask for a refund because I value your restaurant and I'm not looking to scam your business.

However, I was hoping that there would be more acknowledgment at the end of the meal. A small gesture like 10% off the dish or offering a free dessert would have been enough to acknowledge the complaint. At the very least an additional apology or acknowledgement of my complaint, to show that you value me as a customer.

I valued your restaurant and recommended it because your restaurant made great food. However, if "fine" is what's considered acceptable moving forward, then I can no longer frequent or recommend Jimoco.

I will not be emailing your restaurant at this time as your response has really soured my experience further with the restaurant....