Take Five Café — Restaurant in Port Coquitlam

I had always been curious to visit this cafe, but my expectations fell short when it came to the service. Here's my detailed review:

Coffee: 7/10 I asked for a suggestion, and the staff recommended a latte. While the coffee itself was decent, it didn't stand out, just an average.

Ambience: 9/10 The cafe's atmosphere is delightful and cozy, making it a great spot to sit back and relax. It’s a place I’d otherwise love to return to for its aesthetic appeal.

Service: 5/10 Unfortunately, my experience with the service wasn’t great. I felt the staff member was in a rush, barely taking the time to engage in a conversation or make a proper recommendation. He placed an order on my behalf without properly consulting me and handed me the latte in a to-go cup, even though I hadn’t requested one. When I asked for the receipt, his demeanor shifted, and he seemed visibly annoyed.

Overall, I left feeling disappointed, as I had come to celebrate a personal achievement. The service felt different from what others around me were receiving, although I might have misinterpreted it. Nonetheless, I felt overlooked and underappreciated as a customer.

Time and date of my order - September 26,...

Owner let me know there was a 30 minute per drink rule in his establishment when ordering because I mentioned it was a nice quiet place to study. There was lots of room to sit.

I got down to work on my lap top with my coffee. As the owner left, instead of asking if I wanted anything else (I had lost track of time and it was probably 45 minutes I’d been sitting), he pointed at his watch & reminded me that there was a 30 minute per drink rule for sitting in the cafe. My coffee was half finished & there was only one other person sitting in the shop, but I WAS committing an infraction of the 30 minute rule.

Slammed my lap top shut immediately—I had planned to order lunch but I don’t feel like they want my business!

Edited to add that if the owner has camera footage of me becoming “extremely angry” & the “others around” (only one other man was there, and he was two tables back), they are welcome to edit their reply with a YouTube link...

Disappointing - I want to buy local whenever possible but unfortunately my experience in a lot of cases just simply falls way too short...like it did at Take Five Cafe in Poco. For starters, $6.20 for a medium (12 oz.) mocha with almond milk definitely didn't leave me feeling like I was receiving much in the way of value. The fact that it was lukewarm when I asked for extra hot didn't help much either. Unfortunately, it was my first and last time giving this establishment my business and I will continue to give my business to Starbucks because I know I can count on them for their solid product offerings, good value for my money, consistent product experience, unmatched customer ordering experience, abundance of locations and to top it all off, being rewarded for giving them...