Tim Hortons — Restaurant in Powell River

I went to Tim Horton's and ordered a large steeped tea Double Double, a medium orange peakoe with two cream one sugar, and a grilled cheese. The employee didn't get the grilled cheese on the menu and asked me to pull up. As I was driving to the window, I noticed out of the corner of my eye that the employee had entered bacon grilled cheese, which isn't what I had asked for. So when I got to the window I clarified the order by asking if it was a regular grilled cheese. The employee opened the bag, and said it was a bacon grilled cheese. I told the employee that I had asked for a regular grilled cheese. The employee then proceeded to argue with me, stating that I ordered the bacon grilled cheese. Even after I had asked for a new grilled cheese, the employee tried to push the bacon grilled cheese on me. I ultimately told the employee that I didn't want the grilled cheese any more, and just wanted the teas; but they continue pushing. I ended up driving off due to frustration. I called the location to speak to a manager so I could complain. When an employee picked up the phone, my wife asked for a manager. The employee stated that they were the manager. My wife complained about what happened, and it just so turns out that the manager was the one who had argued with me over the grilled cheese. Then I complained about the lack of customer service at this location, and the manager continously tried talking over me. The customer service has gone downhill at this Tim Hortons location since I last worked there back in 2017. I would love to know who the owners are so I could file a complaint about their manager. I enjoyed their teas, and coffee; but their customer service just lost them this...

My husband and I went through drive through ordered 2 teas and a grilled cheese.he saw it said bacon grilled cheese as he drove off. Before we saw the employee st the window we got hit with the strong odor of body odor. My husband asked the employee at the window if it was a regular grilled cheese. Employee said no it is bacon. I didn't want bacon and just wanted the teas and he tried to offer the bacon grilled cheese at the price of a grilled cheese which I do NOT like bacon. We then went off to McDonald's as he walked away to which I assume get the sandwich maker to make a regular kind. I called to speak to the manager on the phone and it was the man who had just served us at tims. He proceeded to interact and argue with my husband and I. My husband got very upset, told the manager about the poor customer service and then ended the call. Do NOT recommend this restaurant and I will not support this tim Hortons and more. They're so bad at getting...

I visited this location about two hours ago and, unfortunately, had a disappointing experience. Having worked at Tim Hortons for years, I am quite familiar with the products and the standards. I understand that mistakes can happen, but I ordered a Steeped Tea with 2 milk and 2 ½ sugar, and the tea I received was neither fresh nor hot. If the tea is not fresh, at the very least, it should be served at the right temperature. When I drove back to have it corrected, I politely asked the staff member to kindly check whether the sugar dispensing machine might not be working properly or running low. His response, “I’m not the mechanic,” came across as unprofessional and dismissive. While he did remake my tea, which tasted better, it was still not fresh and again served at a low temperature. I kindly request that customer service and product quality be ensured so guests have the experience Tim Hortons...