DLanos Family Restaurant — Restaurant in Prince George

This morning was my first d’lano’s experience and it will most definatly be my last. My family and I showed up for breakfast and I was the last one to arrive. There was a table juggle being done to fit us. We had 7.5 of us. We were aware that it is a 6 person max due to covid so we were going to sit at different tables (which we were totally fine with) but I was just finding out what was happening when I arrived. The “old hag with the sleeve tattoo” (the term “old hag” is appropriate for how horrendous she was to us) comes up to me, hits me on the shoulder, mumbled something and then storms off. Then a server comes by and says we better follow that other lady before she gives our table away. Finally realizing what’s going on we rush over there and the old hag says “I’m losing my patience with you, get your people and sit down”. I tried telling her we had no idea what she was wanting us to do that’s why we didn’t follow behind her. So we grabbed “our people” and sat down. Other customers heard how she spoke to us and were mind blown aswell. Our regular server was very pleasant. I asked our server if this was out of character for the lady or totally normal. She didn’t want to say much which in turn said a lot. So at check out I decided to tell the “old hag” how I felt and she proceeded with “ haven’t you been watching the news! You should know it’s only 6 people max at a table”. I reiterated to her that I am fully aware of that and we weren’t asking to all sit together and that how she handled it was very inappropriate. This lady should NOT be in customer service. And I highly recommend the company to be firing her which I did state to her aswell. I completely understand that this whole covid thing has thrown a loop in all business procedures but how she was to us was very uncalled for. I’d also like to add that after observing her with other customers she would rush ahead of them to seat them and then proceed to slam/throw the menus on the table and point to where they were to sit and then walk away. Just terrible customer...

Used to be the biggest D'lanos supporter willing to take on anyone talking smack until our last visit. Partner and I would go a few times a month over the last six years that we have lived in PG.

I always have a black coffee, omelet supreme, sour dough toast, hashbowns, and fresh fruit bowl. Partner always has a tea and a big combo with scrambled eggs.

The new rookie waitstaff and kitchen staff are definitely lacking skills. Also sad to say that managment does not handle complaints well and obviously does not care about their returning customers.

Our waitress messed up our order from the get go and instead of adding a fruit bowl to my meal she replaced my hashbrowns with it. No biggie and let it go.

Started digging in. First issue we noticed was the sour dough bread has changed. This was a BIG dissapointment as the sour dough before was to die for and we raved about it often. Second issue was the omlete Supreme was a cheese omlette with a couple large cut veggies on top with a few crumbs of bacon.. this is not even close to how it normally is made. Third issue was the fruit bowl. The fruit was horribly under ripened hard honeydew and cantaloupe dusted in toast crumbs. Disgusting! Forth issue was with my partner pancake it was off and flat like a cepe almost, again not even close to how it is normally made. Fifth issue was not once were we offered a refills on our tea and coffee.

Wish I had taken pictures. It was sad and for $50 for two it was a waste of money. We left really dissapointed. Hit up Aubrees next day, it was amazing. Hit all the marks and...

I wish I could give a 0 but it wont let me. We got there on a saturday of the sept long weekend at 10:00 a.m. and our food took over 1 hr and 15 min for two meals. Mine was an omelette with pancakes, and hubby's was sausage, bacon, eggs and toast. Nothing fancy nor nothing that should take over an hour to make. Our server never even came by to tell us we have a wait for food she just avoids tables. People who came in after us and got similar meals got theirs first. Our server got our order and didnt come back until our food came out, which I had to check on because we have 2 newborn twins with us and they were starting to get cranky. So I asked if the food was ready if not we had to leave. Shortly after this happened a table that came in right after us left and decided it wasnt worth the wait as again the same server didnt even come back to their table. Our server was an older lady with blue in her hair and there was a hostess with blonde/brown curly hair that told us once she stops caring she doesnt check on her tables. Excuse me? At 10 in the morning she stopped caring so who is she a server? You guys are understaffed and over seated on weekends. You either need more servers or seat less people. Also our food can out barley warm when we got it. We definitely will never return or reccomend to anyone else. McDonalds and Tim Hortons has better customer...