PFK — Restaurant in Repentigny

Terrible customer experience. Will not go back and would not recommend. The staff member at the counter was VERY rude. This is not the first time this person was rude to customers and I am very disappointed to see that nothing has changed.

Two items were missing from my order: 1 poutine and 1 drink. The food quality was extremely substandard. The chicken was very overcooked, dry and burnt. The food tasted like it had been sitting there all day.

My friend who picked up his online order at the same time as me was told his order was nowhere to be found. He showed the staff member the email receipt and his credit card statement showing the transaction was completed successfully but the staff member said there was nothing they can do and they can’t give him his order that he already paid for! He was then asked to go place a new order (and pay again!) in the drive thru because apparently you can’t order at the counter!? Where is the logic in that? Once in the drive thru, he was told that they had no more chicken! Why did they tell him to go to the drive thru then!? After that, we left in complete and utter disbelief at how we had been treated and you can be sure we will not be back.

Overall, very disappointed at the sad and blatant disregard for customer service. I would give 0...

Terrible service, they didn't have the order ready by the time it was supposed to be ready, I had to wait for it with some unfriendly staff judging me because I only know very basic French, telling me that if I didn't know French, what was I doing in Quebec? When they spoke with my wife over the phone, who is someone who does know French, they walked away complaining and mumbling, and left her talking to herself. I was even worried they would spit on my food because they were so upset at me! The order was not even complete! So many things done wrong. If I could I would give 0 stars... Don't worry you won't have us back there again, there are plenty good service restaurants...

I recently purchased a bucket of KFC and was not impressed. I accept it takes sometime to go through the Drive through because of the current situation. But when I finally arrived at the pick up window, i was told I would have to wait another 20 minutes. When I finally arrived home to eat the chicken, it did not look very appetizing. When I opened the coleslaw, the containers were half full. I will never, ever buy anything from that store in Repentigny again. It is as if the staff do not care what they give clients. One star is to good of score for this...