Big Daddy's — Restaurant in Richmond Hill

Disappointing Experience – Extremely Slow Service

I visited this restaurant today during lunchtime, hoping for a quick meal as I was on a tight schedule. After briefly reviewing the menu, I promptly ordered a classic dish: penne chicken Alfredo. Given how simple the dish is to prepare, I expected it wouldn’t take long.

However, to my surprise, even with only one other table occupied (a lady with five kids), the service was painfully slow. There were just two staff members present—one waitress handling orders and drinks, and one chef in the kitchen.

After waiting 30 minutes, the waitress came over to confirm my order again, only to reveal they hadn’t even started preparing it yet. I was shocked, especially since I had specifically come during lunchtime for a quick bite. She explained that the chef was still working on meals for the other table and estimated it would take at least another 20 minutes to prepare my dish.

Why wait 30 minutes to confirm my order and only then inform me of the delay? The organization of this restaurant is chaotic. If you don’t have 1.5 hours to spare, I definitely wouldn’t recommend coming here. I can’t comment on the food quality because I didn’t end up staying to try it, but based on my observation, even the drinks were being made incorrectly—1 out of 4 drinks for the kids at the other table was wrong and had to be remade.

Overall, a disappointing experience. Save yourself the frustration and go somewhere else if you’re looking for...

Absolutely WONDERFUL woman greeted us when we arrived, and was super friendly the entire time. Good service is half the battle, and they have it in spades. Turns out the owner was sitting nearby on a break, and the woman took our order and got him moving in a fun teasing sort of way. Nice environment to see.

Two of us had dined in. Was it the BEST food? No, of course not, this is a local restaurant. But, the food was fast, hot, and good enough for the money paid (reasonable prices too).

The ONLY thing I noticed, was that it seemed that they were using instant mashed potatoes. I don't know how to run a restaurant, so perhaps keeping real mashed ready to serve isn't really feasible, but what I got was fine.

My friend had chicken fettuccine Alfredo, and I had cabbage rolls. We were both happy, and left with a smile, and that's what matters.

One last thing... they have a looping video showing photo's all (most?) of their dishes, so if you're unsure,...

I called in an order for pickup at 1249pm, I was told it would be ready in 10 min. I arrived at 1pm. The server acknowledged my presence and walked away. After 10 more minutes she came and said it would be 5 more minutes. 5 minutes goes by, I wait 5 more and the cook walks by like he was lost. He goes back in the kitchen, I called out to him, he says 5 more minutes. I could see he’s still boiling eggs for my salad. Keep in mind the restaurant is completely empty. I don’t think he had a clue what he was doing. So 25 minutes later I get my salad, I have 10 minutes left for my break, and when I get back to work, no dressing, like come on! I know where I won’t be ordering from again. So tired of people that have no consideration or clue how to do their damn jobs, learn customer service if you’re going to work in this field. Not...