Oregano Pizza & Pasta — Restaurant in Richmond Hill

Used to come here a lot over the years, stopped in tonight. The service wasnt very good-the server definately wasn’t very experienced or trained well, she was preoccupied with folding cutlery instead of greeting us or taking our orders, Enjoyed the appetizers, drinks were decent, we ordered a bunch of salads, the Caesar salad was very yummy and the bruschetta is good as usual, of course prices are high but that’s everywhere. I ordered seafood linguini and the muscles were 100% rancid… hope my stomach is good later, I dotn mind frozen muscles it’s how it is in this area, the dish was advertised as having octopus and shrimps as well. What I received was frozen mixed seafood pack overcooked and rancid smelling falling apart muscles in a regular red sauce. Definately not homemade pasta which is fine, but I think they advertise it’s fresh? Definately not. All in all, the place has great potential but is in dire need of renovation, menu simplification, better trained staff (which is everywhere now so I understand the staff shortage) and to rid itself of old not fresh food. I understand this spot was likely hurt but the covid years and is trying it’s best to save money and save itself, but if they can find some funds to invest in revamping the place I’m sure it has potential to be very profitable and high quality. It was good enough- but there’s no excuse to be serving old expired seafood, pray for my...

We have attended this restaurant a number of times in the past, and it's been a great experience. This New Year's, my family and I again went to Oregano's for our family dinner. Our server was lovely, and we enjoyed her warm engagement. To our surprise, the food was really unsatisfactory. The pizza arrived undercooked and lacking in care as it has in previous orders. No really, it looked like a children's Chucky Cheese pizza. I had the veal marsala and it was mainly oil versus sauce. The vegetables were incredibly overcooked. Anyway, as a courtesy we called the restaurant to advise of the lacklustre experience. We did this to offer the benefit of the doubt, and to encourage better quality. We like to see local spots get the disposable income of the neighbourhood crowd. I asked to speak to the owner, and was passed on to the "head chef". I explained I was calling as a courtesy to advise we were fairly regular and this recent visit was surprisingly bad. I received complete silence. No joke. When the man did finally speak, he effectively said "not sure what you want me to do". The neighbourhood is really growing, and lots of new restaurants are opening. The lack of attention and effort will certainly bring our dollars to...

I recently went into the restaurant to pick up a large order and I ordered a few pizzas. When the bill came I saw that they itemized each pizza ingredient and the price per pizza ended up being significantly higher than what was advertised on their menu. When I asked about it they said that they were doing it that way on takeout orders. Only one pizza was a build-your-own pizza but the rest were specialized named pizzas listed on their menu. It was obvious that they were trying to make more money, but price gouging is not the way to do it (not to mention that it’s false advertising). I used to be a regular customer and had recommended lots of people over the years but now won’t be returning or recommending others. Their food is good but it’s a shame they were not more transparent and honest when it comes to what they will charge when you show up to pick up your food. I didn’t expect this type of behaviour from this type...