New York Fries Hillcrest Mall — Restaurant in Richmond Hill

I went to this location and proceeded to get a classic regular poutine for my daughter along with a Canada Dry drink. When I proceeded to go pay my amount was $12.82. The lady asked me how I was paying and I proceeded to tell her cash. I gave her exactly $12.80. She proceeded to tell me that I did not give her the correct amount, and that I would need to pay the difference on the card, I stood there and argued with her that I didn’t owe anything more, and that I gave her the correct amount of money, and that she incorrectly counted it wrong because she could barely speak English. Now I’m not one to judge based on culture, but I am very upset that she was yelling at me and accusing me of not giving her the correct amount of money. I was very embarrassed as I had my small daughter next to me, and there was a large line up of people behind me. After I proceeded to get the poutine, I went to go pick up the Canada dry as it was not readily available to me, the girl asked me if I paid for it I said yes, she asked me for my receipt and I told her that the lady did not provide me with a receipt, we went back-and-forth regarding the Canada dry, and then she proceeded to give it to me after I put up a stink for paying for the poutine and Canada, dry, and again, I was once again embarrassed in front of my daughter, and the rest of the people in line. I’m very disappointed as New York fries is one of my daughters favourite restaurants and I don’t think I will be returning after this experience. It would definitely help if people had better experiences in training on cash, and know that a form of payment is not just a card, but there are people who use cash as well. Counting and math is a basic life skill and it should be taught to those who don’t know how to count; even for that matter, somebody like that should not have been on cash, and should’ve been doing something else. There should be a strong person who leads a cash register. They are the face of the company when you first approach it, and I already had an awful experience...

I've been to this location many times in many years almost every other week but these 2 times experience really shocked me. I just went today (10/10) and 2 days (10/8) before and ordered poutine and fries. There was a new lady (with the rude attitude) that I've never seen her before. On Friday, I knew the speaker was broken so I had to repeat few times (which I understood) to order and she still did wrong with my order. I tried to clarify with her. She seem that she didn't get it. When she explained to her co-worker, she told her in a wrong way. Thanks for for her co-worker who came to clarify with the orders. I also kept telling the lady that I would pay with the NY app (I kept showing her my point card). But she didn't get it and asked me few times how I was gonna pay for it. Today was even worse. Nothing wrong with the order (I guess it was because the speaker was fixed) but the same lady asked me again how I was gonna pay for it even I already told her that I would pay with the point card. After I paid, she didn't even tell me to wait at the other side. Instead, she waved her finger and pointed the direction without any eye contacts or saying anything. I would say this was really rude service I received. And I still gave 3 stars because I really appreciated the staffs who I've met so far including her co-worker in...

I visited this NYF location today at lunch. I stood in line and was waiting for my turn. The owner started serving a man who walked up way after I had aready been in the proper line. Owner let him ahead of me. Fine. Then a lady came up the side and he took her order, again before mine! Owner finally took my order (which happened to be the same as the lady who cut in). I managed to pay before the "cut in lady" and they had the poutine ready there but purposely didn't put it up until "cut in lady" had finished paying after me! Then took that poutine and proceeded to give it to her. When I mentioned that I was here in line first, all staff disregarded my comment and "cut in lady" says, "oh well, what's the difference".... Ummmm the difference is that this place does not treat all customers equally. He was CLEARLY giving preference to older people. These 2 people who cut in were both able bodied. Will not be back. And if you're under 60 years of age, prepare to be treated like you know what....