Sunset Grill — Restaurant in Richmond Hill

Pretty much the worst service I've ever encountered...which is a shame because I would have come to this location more often if it wasn't for the bad experience I had. Mind you, I've been in the industry as a server for over 15 years and I have worked at Sunset Grill in the past for over 5 years. My expectation may be slightly higher, but this was just another level of awful and was based more on the choices the server made and not skill. I drove 15 minutes out of my way because I was craving a Sunset Vegan Hash. Could have (should have) gone to Sunnyside or 3 Coins, but chose to drive north to try out this Sunset Grill. I come in, the male at the front waves me to a seat. About 2 minutes after sitting down, 4 construction workers came in. I assume they work on the plaza and come in often, because as soon as the server saw them he got four coffees and waters promptly poured and served. At this point I haven't been greeted. Okay, that's fine..he knows them. He's coming right over. Wrong! He's going to take their order first...because they're regulars and know what they want. Ok cool. He's going to come right over to me and you know.....see if I would like anything? He does. I think okay, he's going to do the smart thing and punch in my ONE order before the FOUR big breakfast orders from customers who CAME AFTER ME. Why would I have such high hopes for something so simple? Nope. I watch four grown men scarf down their breakfast while waiting for my potatoes and guacamole. At this point, I've been here for almost 10 minutes and still haven't received my coffee. Oh, because he used it all for the men who came after me..so he had to wait for a new pot. I eat my food, enjoy one coffee even though I would have loved a refill...NO QUALITY CHECK...no nothing. I finish, and go to the front (because ya know, I used to work here so I know this...who knows how long I would have waited for him to provide my receipt because that would require actually giving service) I still didn't gave the heart to give a 'bad' tip so I gave him 18%. He didn't say ANYTHING...not a word. Oh, because there was a male uber driver right behind me picking up food so he waved me away. Didn't thank me, say come again, have a nice day.....literally not a word. Just such a shame to see the service industry become so terrible. No wonder we are being replaced by robots and computers. Food was good though, and the east Asian cook/chef was actually very friendly. I thanked him for the food and he was the one to tell me you're welcome and to have a good day. Maybe they should try...

Food was good. However, I ordered Eggs and Toast. Not hard to get that wrong, and wasn't "different" from what you would get from Eggsmart, or any other Sunset grill location. Customer service: HORRIBLE. Called in to order take out, she put me on hold and left me on hold for 11 minutes. I was still on hold with her, when I walked in. Her response was "well, there's only one of me, I have the tables and customer's to cash out". There were 2 tables seated ( i have pictures of the 2 tables in the entire place) And I heard her cash out the 1 paying customer within the first minute that I was on hold. She was not apologetic at all, and just said "well, are you going to order?" As in, if you're going to order, give me the order, or leave. I placed my order for 4 breakfast meals, and she didn't tell me how long the wait was, didn't offer me water tea coffee, or a seat. I could be mistaken, but the early bird breakfast meals come with a drink... I ordered 4, and she didnt even offer water. After taking my order, she proceeded to the one table and continued to chit chat. (Also have pictures of this) Horrible service. The one star is...

I was seated for one person , when I came in the girl sat me near the washroom and gave me a menu. The store was NOT busy , I waited for 20 minutes and tried to get the served ( 5 of them standing there) that were at the front cash eye contact . No one looked at me, so after 5 mins more of waiting I walked up to the front and asked the cashier “ is anyone going to take my order “? The 4 ladies looked at each other and one said oh did anyone not take your order?? And I said no I was waiting for my serve to come back but no one came . I asked to change my seat to the front of the restaurant. The girl took my older but really seemed like she didn’t care . I was very disappointed with the food quality and the service! I can’t believe they forgot about me , it’s not like the attire was supper busy ... there was only 5 people in the restaurant and 5 servers doing nothing but talking to each other . Never again. , the...