A&W Canada — Restaurant in Richmond

So, picture this: I’m at YVR, exhausted and starving after a long flight, so I drag myself over to the A&W at 3211 Grant McConachie Way, Richmond. Enter "Mohit Khumbariya", the cashier who should be awarded for his Olympic-level skills in terrible customer service. He stares me down and says they’re not taking any more orders. Okay, maybe the grill’s broken or something, right? Except, not even two minutes later, a guy—let’s just say he’s rocking a more “fair and lovely” complexion—breezes through and places his order without a problem. Magically, the grill springs back to life! So apparently, in this brave new version of Canada, burgers are served on a sliding scale of skin tone. Who knew A&W’s secret recipe now includes a dash of blatant racism, served hot with a...

During my recent visit to the A&W outlet at YVR, I encountered a disappointing experience. Despite ordering yum fries with my meals, my request was missed. When I politely asked to switch, the employee, Simran, the supervisor, responded rudely and made me wait unnecessarily, despite being ready to pay pricr difference. Her attitude was confrontational and unprofessional when I provided feedback. You gave me wrong order but where is your apology? She gave her name and told me to complain, seems not care about review or complains at all. This behavior does not reflect A&W's values. I hope the company takes steps to ensure better customer service in the future. I would like to give minus 5...

Pretty bad service. 11am on 3Jan18, there was no line up at A&W, but there was a huge line up at Tim Horton's right next door.

One miserable staff working the counter and she barely broke a smile. There were others wondering if they should eat there, but many left frustrated.

The lone staff wasn't helping anyone in particular, but was in absolutely no hurry to help any new customers. I stood there ignored for about 5 minutes while she moved like molasses doing nothing in particular.

I eventually gave up and went over to Timmy's. I got through thr line up faster at Timmy's than the poor sap who decided to wait...