Boston Pizza — Restaurant in Richmond

Had a negative experience at this Boston Pizza on the weekend. They called me up and contracted me to deliver food to their customer 5 minutes away. The person at the front counter would not release the food citing a bag policy, but that goes against their Uber Eats restaurant contract. They can do this with doordash and skip the dishes, but it's a blatant Uber Eats restaurant contract violation.

Uber eats does not sell their bags in Canada and they do not give their drivers bags. You also can't go out and buy your own large or extra large pizza bag, and those do not fit into the regular food delivery bags. Uber also sends their absolute closest drive to pick up the food RIGHT AWAY when it is closest to pick up time, rideshare driver or eats driver, so the food does not sit around and is delivered hot and fresh to their customers, unlike the other companies.

As the person at the front door was standing firm and apparently the "manager", she was more than willing to let their customers food get cold and thrown out, as I had to report them to Uber for a reason that they would not release the order, so the customer's food either gets cold waiting for the next driver, or the order gets cancelled and the restaurant eats the cost of throwing out the food and loosing their order.

I ended up having to get uber to cancel this order internally, providing a negative experience for their customer who ordered food, got delayed, and then order cancelled, and then they had to throw out and remake the food as the only reason I could pick was "restaurant out of food" since there is no reason code to cancel for "not releasing food due to bag not big enough", as that is a violation of their restaurant contract with Uber eats.

Someone from BP corporate needs to get involved with this location and fix the fact that this franchised location is making up their own fake policies which causes a poor experience for...

When we arrived, we were given both the regular and lunch menus. We decided to order from the lunch menu; one perogy pizza meal and one classic burger meal. Up to this point, everything was going well: the wait was short, the server was friendly, and the atmosphere was pleasant.

About five minutes later, the waitress informed us that the lunch menu was no longer available and that the kitchen had stopped making those items as it was around 3:03pm. My wife decided to stick with the perogy pizza meal, and the waitress accepted her order. I asked her to place the same order I originally wanted; the classic burger meal. She confirmed and even asked if I wanted it gluten-free, to which I said no. It wasn’t a big deal, just a minor inconvenience and a slight increase in price.

When the food arrived, I was given two perogy pizza meals. I let them know I had ordered the classic burger. They apologized and took it back.

The waitress returned to explain that I had ordered the perogy pizza, mentioning something about the crust. I clarified that I only heard her ask that for my wife’s order. She said the kitchen had already made the pizza, and I replied that I would have preferred a handheld item instead. She then informed me that handhelds weren’t available at that time, despite it only being 3:30 p.m., when those items are usually on both the lunch and dinner menus. She never confirmed our revised order with us, and it felt like we were expected to accept what the kitchen had prepared. Not wanting to make a scene, I reluctantly agreed.

We ended up paying over $60 for a meal that should have cost around $30 from the lunch menu, and we didn’t even get what we originally wanted. On top of that, no one offered refills on our drinks. If I could give this experience zero stars, I would. I’ve been to this location before, and it’s never been this disappointing in...

After a long wet day at Delta Port, needed some food as my hotel doesn’t have a restaurant. I went to this location, a seemly pleasant young lady was working the door assisting a customer departing. However, when that interaction was done she departed after briefly glancing my way. She was only gone about 30 seconds in which time someone entered behind me. When she returned she looked right past me to speak to the person behind me, then held up the “just a minute gesture didn’t consider this as a red flag as she seemed to hustle. Restaurant wasn’t overly busy. She again returned fairly quickly and being alone offered a seat at the bar. Great, I do not drink but, alone at the bar usually means fairly prompt service. Shortly after I sat down with my menu in front of me, a couple of servers and the bartender behind the bar, a lady sat beside me, we were both ignored, not even an acknowledgement from staff. She sat about 30 seconds and huffed about the poor service (she belonged to a seated group). Now these little things turned from yellow flags to red. The lady beside me got up and went to where the POS is at the bar, got someones attention and returned to her group. Still no hello, not offer to get a drink. After 10 mins (the bar tender disappeared after the first 2 mins), I got up and left, thankfully the pleasant young lady working the door wasn’t there and she didn’t have to hear of my displeasure at the extremely poor service. Can’t even make eye contact a nod or a be with you in a moment with the newest customer at the bar (only 3 of us in total). I am a patient person IF, the usually attentive understaffed employees just simply acknowledge your presence. But, when you can’t even be bothered well, thanks for coming out! You lost a customer and one of your servers lost a minimum of 20%. Very, very...