Pizza Salvatoré — Restaurant in Rivière-du-Loup

After a long day of driving we decided to order pizza from Pizza Salvatore. We ordered via the app, an hour later there was no sign of the food despite the tracker saying it was out for delivery. We called the store who confirmed the driver had not picked the order up yet to deliver (so the tracker was wrong), they assured us it would be 5 more minutes. Another 40 minutes later our order finally turned up. The driver claimed another driver had quit that night, it sounded like an excuse but even if it was, that wasn't really our issue but there was no offer of any money back for our 1 hour 40 minute wait, or even a credit for our next order. The pizza was cold (unsurprisingly) and there was so little cheese on I thought I had made a mistake and ordered pizza without cheese, but I checked and I hadn't. To top it all off there was no complimentary sauces or dips. So cold, cheeseless pizza with no dips, after 1 hour 40 when all we wanted to do was sleep.

**Update: I have just received an offer of a $10 credit in compensation for our $50+ order. I would expect at least you to the same amount free of charge next time. What do you think? Is this unreasonable?

*Update, the restaurant management followed up on my goal ogle review and offered me a $50 credit which we used the following week. On this occasion the delivery was prompt and the pizza warm although I still thought was a little light in cheese but that may be subjective. All in all we appreciated the gesture and hopefully our first experience...

Ordered over $100 worth of food for my family through the app since the reviews seemed ok. The app shows a "real time" of my order and it seemed quick, then the wait begins... i called after 30 min to see the status of the delivery and was met by someone sounding like I was annoying them and they said my order will be there soon. I thought fine they might be busy but after an hour of waiting for delivery I called again and a different person answered saying my order will come when the delivery man comes and sounded annoyed. I never received that kind of treatment from a restaurant, I was never rude or disrespectful. I decided to go pick up the order myself since it was only a 7 min drive and when I got there there was a delivery guy about to go in his vehicle, as I approached I could see a woman's bare feet up on the dash as a passenger and she was staring at me, I asked the man for my food and he smelled really bad B.O. the food was hardly warm now, I am not impressed at all and I'm really grossed out. I prepaid through the app and even left a nice tip, what a waste of money. If you order do not pre pay! I'm still grossed out and super...

Passing through riviere du loup. Wanting to order in at the hotel, we picked this restaurant.

As an english speaking customer, they were really attentive and found a customer service representative to help me. I ordered pizza and wings with extra sauces.

I liked receiving a text so I could see the procedure of my order and when to expect it.

The delivery driver was very nice!

We enjoyed the pizza it was not the price as it was online, $10 more so it was 26.99 for a medium pizza, the wings came with a spice on them which I ordered only the natural type and a ranch was supposed to come with it. I did paid for extra sauces and did not receive them. I also was not told about the delivery fee. Maybe the cost is normal for this area, but for me it was pricey. Have a...