Tim Hortons — Restaurant in Rothesay

Will not be returning to this location, constant service issues. The temp foreign workers all speak their native language on the floor to each other right in front of us customers rather than speaking English which makes me uncomfortable as I don't understand what they are saying, and every time I come through on cash I get ignored as they prioritize drive thru and everything is always made incorrectly. Last night I came in around 7:30 ish maybe and I was the only patron in the store and 1 customer in drive thru, there was a gentleman working on a single coffee order in drive thru and a lady cleaning up lobby and another worker, all 3 of them looked at me and ignored me. A second order came in Drive thru and instead of serving me first he keeps serving drive thru. Finally after 5 minutes I get service from the girl who looked at me and went out back, she was very unfriendly and didn't serve me with a smile, I felt like I was inconveniencing them and they didn't want me there. I asked for a 10 pack timbit assorted and she gave me mostly honey dip and left out one of the flavours. Not happy with the constant bad service, will...

Who knew when ordering a medium coffee with 2 milk you also get a peice of a plastic bag in with it free of charge? When calling to complain to a manager/supervisor as I never started drinking it until I got home....I was told there was nobody on until tomorrow...Unacceptable!!!!! Could have choked not only that who knows where that peice of plastic was prior to being in my coffee! No phone number was taken when I called when I STATED I wanted a call back, I was told to call on Monday between 8-4! Seriously!!! I am sorry that your staff do not feel that this is acceptable or to take required information to ensure management calls back!!! Totally DISGUSTED! This location deserves a ZERO rating!

I mentioned I work until 5 p.m. through the week and to leave a voicemail...on Monday they called MULTIPLE times while I was at work and unable to answer and NO VOICEMAILS left! Now day 4 and still no further calls or emails! Very nice to see how serious they take their customer satisfaction! Do Better...

Beware Mayonnaise pushers!!! Went to the drive through and attempted to order 3 sausage and egg croissant meals. The whole ordering process was terrible, but after 2 or 3 minutes of conversation I thought they had got the order correct.

When I got home I found out what I actually had was sausage and egg English muffins with a massive blob of mayonnaise in each of them.

What, why is there mayonnaise on them?????

Not happy I took them back and after being ignored for a while eventually someone tried to help me. I explained what had happened and they implied they would put it right. Anyway a got called up to the counter about 5 times to double check what I wanted and each time they enquired as to whether I wanted mayonnaise on it!!!!! After insisting repeatedly that I don’t want mayonnaise on them I eventually left with the correct order. No idea to this day, why mayonnaise was even involved or why they were so insistent on me having it on my...