Starbucks — Restaurant in Russell

I made my first ever online order drive threw pick up tonight for the embrun Starbucks. I wasn't sure how it worked so I assumed the best thing to do was to just clarify at the window. When I arrived to the windows the young girl walks away from the windows with her hands pointing at the window. She does this twice to her coworker, then they both look at the window questioning why I was there. Fair, she opens the windows, not even a " hello welcome, how can i help you", she stairs at me and I had to sat "hello I'm here for a mobile pick up". Rolls her eyes, proceeds to tell me with the most attitude "ya next time stop at the ordering and let us know" the associate behind her watching me with such an attitude on her face. I proceed to tell her it was my very first time doing it, I'm so sorry. Still receiving a very non welcoming energy, I ask of anything is wrong and I just more attitude with "ya no it's fine just next time let us know"... So I also work in customer service, I understand when customers do things without knowing, but I have never treated someone like the way I was treated over two drinks...never will I ever go back here, and it's a real shame that they are the only Starbucks in our town and treat the locals like this...ladies, we...

Beware. I went through the drive-through this morning and paid by debit. The teen at the window said the usual, ‘It’s going to prompt you before you tap,’ (translation: It’s going to ask you for a tip) only it didn’t prompt me. I asked him why it didn’t prompt me, and his response was, ‘Oh, sometimes it doesn’t do it. It’s something with the machine.’ Didn’t seem right. So, I asked him for the receipt. The receipt showed a record of a tip. This employee had gone through the prompts and given himself a tip before handing the debit machine to me, thinking I wouldn’t question it. I parked and went inside and questioned the cashier (different employee than the drive-through person). She was very apologetic and refunded my whole order, but did not seem at all surprised by what I told her. Hmm. So, if you go through the drive-through and the debit machine doesn’t prompt you for a tip, it’s because one was taken from you without...

I want to take a moment to express my heartfelt appreciation for the incredible team at the Starbucks Embrun. Every visit to this store is a delightful experience, thanks to the exceptional service provided by the owner and the employees.

From the moment we walk in, we are greeted with warm smiles and friendly hellos. The staff always remembers our family and makes us feel like valued customers. Their communication is top-notch, always engaging in pleasant conversations and ensuring our orders are perfect.

The atmosphere is always welcoming, and it’s clear that the team genuinely cares about their customers. Whether it’s a quick coffee run or a leisurely visit, we always leave with a smile on our faces. Thank you to everyone at this Starbucks for making our visits...