Panago Pizza — Restaurant in Saanich

My daughter and I stepped into the store this Sunday afternoon (Nov 3, 2019) with the intent to exchange a gift certificate for a personal size panago pizza of her choice. She earned the certificate through the Greater Victoria Public Library (GVPL) Summer Reading Club. For the past 2 or more years, she has had a very positive experience of exchanging a personal pizza of her choice at other franchise outlets (1110 McKenzie Ave and 800 Kelly Rd) through this wonderful giving-back-to-community program that Panago Pizza have with GVPL.

However this was not to be at this 3690 Shelbourne Street store. The first response the lady at the counter said was to ask my daughter if she wants cheese or another pizza that I can't recall (likely ham + pineapple). I told her that we have had the ability to choose in the past in other stores (and the gift certificate does not restrict the pizza type but only the size to personal) but she was insinuating that this is free to us and at their cost and so it's their call to decide which pizzas they want to give. She also suggested that we were exchanging for too many free pizzas as she misunderstood me when I gave her instances when my daughter was able to choose the pizza of her choice in previous years in the above 2 other mentioned franchise outlets. She was also very rude by trying to circumvent my presence and asking my daughter directly which one of the 2 pizzas she wants. Sensing that this is not right, I told her sternly that I am my daughter's guardian and parent and she should be speaking to me and addressing me and my concerns directly.

I asked to speak to her manager and a guy came to the counter (he didn't identify himself so he could be the franchisee or her supervisor) but it was clear he wasn't going to apologise or get the lady to apologise. He made no effort to damage control what the lady at the counter had done and so I believe she must be acting on his instructions to restrict only the cheapest pizzas to customers with gift certificates. So we left for the 1110 McKenzie Ave outlet where my daughter didn't have any issue selecting the personal pizza of her choice.

I will not recommend anyone to this outlet based on their business ethics but please continue to support Panago Pizza in their other...

One of my pizzas arrived with incorrect toppings and I thought missing my dip, I contacted customer service and they offered to send me a new one and give me a $5 credit, ok awesome, mistakes happen they were willing to fix it. But then 5 min later I get a call from the actual store from a SUPER rude person telling me that I wasn't missing a dip and the pizza was not wrong. I explained that I realized the dip hadn't actually ended up in the cart so no I wasn't missing that but the pizza was definitely wrong. They basically called me a liar and only agreed to send a new pizza if I proved to the driver the 1st one was wrong, well np because it was. I've spent hundreds at this location (pizza loving family of 4) and hadn't tried to return a pizza before, but there were no apologies, no decent customer service, just complete attitude like I was trying to scam them. Well thanks to them being so unbelievably rude over about $20 they've now lost thousands in...

Most pizza places will only give you a two for one price and they will charge you a lot for a single pizza. Panago will sell a lone pizza for a good price.

Panago dough is usually baked through and not greasy on the bottom. Despite their name, they don't offer pan pizzas. They were called Panagopoulos back in the 80s and 90s. Ever panago I've been to has been super clean.

The best pizza (in my opinion) is the Genoa Classic or the Panago Classic. The best dip is the jalapeno dip. They used to include one...