Boston Pizza — Restaurant in Saint-Bruno-de-Montarville

It's been YEARS since I stepped foot into a BP and to say we're disappointed is beyond an understatement.

Me, my husband and 3 year old daughter came in yesterday evening (Friday June 17th) for dinner. We ordered the Thai bites as an appetizer, I got the fettuccine Alfredo, husband ordered the new Penne alfredo dish and my daughter ordered a mini pizza.

The waiter arrived with a special blue drink with cotton candy for my daughter which we never ordered so I assumed it was just the waiter being super kind to my daughter and that it was apart of the meal or complimentary.

Then, our food arrived. My husband's order was completely the wrong dish. We had to wait 40 MINUTES for his dish to come out while my food sat there as we both nibbled on it because we were hungry.

But wait, the appetizer didn't even arrive so we asked about it and finally it came out AFTER our meals LOL, what a joke. She barely acknowledged any wrong doing, she barely acknowledged the mistakes had she just TAKEN NOTES of the order because clearly her mind was not there.

The food was medicore, my dish was cold so she asked if I wanted to reheat it. Obviously I did. But when it returned back to me it was still cold and I was exhausted dealing with her incompetence that I just couldn't eat my food.

We waited for the bill, then to my alarm I see that she actually charged us for my daughter's cotton candy drink, that we never asked for. It was 2.99 and I wasn't about to create a stink over it. I asked for napkins FOUR times and she finally brought it when I said, "for the 4th time, do you mind bringing napkins for my daughter".

She was so mindless and useless that it actually HURT us to even tip her, and we're normally...

Well I must seriously reconsider my review from 5 years ago. I went back today with my husband for lunch, I can say firstly that the service from our server was excellent and the food was great BUT what a complete disappointment regarding the cleanliness of the bathroom men and women's very dirty looked like they have not been cleaned in quite some time. It isn't normal to have bathrooms that dirty. We did say something to our server and she notified her superior. Upon leaving the restaurant we needed to address the topic with management but we were turned down because apparently did not have the time, restaurant was not busy at all. They took my husbands phone number as we were told they would call us back so far no call back. Quite a shame honestly. If you can't take care of the cleanliness of a bathroom what does it say for a kitchen. Hopefully actions regarding this matter will be...

We were a group of 4 that came in for an early Mother's Day celebration meal. We sat on the outdoor patio which wasn't too busy. Service was very friendly and pretty quick. Food and refreshments were great! I had a trio of wings and the Pineapple Habanero were a tasty mix of heat with sweet. Not overboard, but just right.

My only comments are that the staff should bring out the cutlery and napkins before the entrées and meals. We were not the only ones waiting and the table next to us were served by another member of their staff. Also, the single tables with the parasol post in the middle doesn't make sense for easy eye contact with the people you are dining with. We removed ours and put it at another table. Those people asked to have it removed. Parasols need to be rethought. Thanks for the overall...