Tim Hortons — Restaurant in Saint John

The location itself is beautiful, the young lady at the counter was super friendly and cheerful. That said.. the gentleman handling the hot food items was incredibly grumpy, did not say a word to us, and lightly tossed our bag with bagels (after waiting 8-10 mins) without a smile, a word, nothing. Just stares at you and hands the bag. It’s like.. come on? What happened to friendly basic service?

Also, I can’t say I’m a Tim Hortons operational expert, but why have FOUR ladies making drinks/being floaters while ONE person is making all of the hot food especially during a breakfast rush? No wonder the hot food guy was so annoyed.

At $12 for two medium coffees and two hard bagels with not much cream cheese, it’s no longer worth going to Tim Hortons just based on the...

Never good service! (Unless before 1pm)

Edit: after many years of service. I will tell you guys over the past 3- 4 years since "covid" and them rebuilding the new location and hiring all new staff..they've complete changed as a business. You will only get good service between 4:30am - 1pm ! Then there is still a good chance you'll have to go through again and get your order remade. The two girls at night are absolutely terrible. Zero manners or respect. You speak to them and they don't even respond just stand there stunned... I mean if you can't even speak to your customers while they order maybe this isn't the right...

The primary reason for the low review is sanitation. Whoever was working the drive though window on Sept 2, 2025 at 4:45pm needs a coaching or potentially more. The individual was "touching" his nose as I rolled up to the drive through window. He saw me and quickly lowered his hand. Then proceeded to take payment, grab my coffee cup (with the same hand that was used on his nose) and pass it to me. No attempt to wash hands, put on gloves, or even just to use the non-nose hand when grabbing my cup. Regardless of your background, that type of behavior is...