Firehouse Subs Sarnia — Restaurant in Sarnia

VERY disappointed with the customer service tonight. This is the THIRD time that we have been to Firehouse Subs and it seems to be a pattern. The service is slow and they don't mind serving people ahead of you who arrived, ordered and paid AFTER you. Although there was no-one in line when we got there, two lone customers and a family of five were served before us. When I asked why when my name was finally called (and there was literally no other customers left), they just shrugged it off, "maybe they ordered ahead". Um, no they did not. There was a manager there who clearly heard me and didn't seem to care, either. It is especially frustrating when you have a hard time breathing in a mask and have to wait half an hour for your food when there were no customers in the building when you arrived. If there had been, we might not have stopped. I also did not appreciate that when my husband and I were in mid-order, another cashier invited the family of five to stand next to us and order at her till. This was nowhere near six feet apart from us and it was very offensive to me. While the food is delicious, it is a tad on the expensive side and worse, the service is lacking. I haven't checked our food yet, because I was so mad at the way we were treated, so for all I know they messed up our order too. It is rare that I write a review, but I am...

Their imported meats (USDA) aren't even that good. This company believes in USDA meat. You think a billion dollar company in Canada would be more supportive of Canadian Farmers, but I guess not.

After more than $20 for their Hook and Ladder Sub, and waiting more than 30 minutes to get it made, I realized this place isn't for the vast majority of people in Sarnia. The prices keep going up, but the quality keeps going down. Must be rich to eat from here.

Tried them again, one of their sauces now tastes like battery acid. Their tomato slices are now paper thin.

Their "donation" or "round-up" is a tax write-off strategy. You donate to them, they keep the money, and then "donate" the equivalent for a tax write-off. Head office is double profiting off of this.

It is always an insult when a multi-billion dollar company asks the middle class for a "donation". You aren't happy, so you want more from us.

They don't bake their bread in store, and they don't toast your sub. Steaming is not toasting. Passing the empty bun through a conveyor is not the definition of a toasted sub.

Quantity and quality are two...

We love the subs , we received over 100.00 in gift cards , always feel welcomed , on may 11, 2021 4 pm I went in to get 2 subs , I asked for a small for me , she said medium , ,I replied I wanted the smallest one for me and a larger for the other sub , Italian , Waited for my order. And as I walked up she said 1 med which was mine and one med in Italian , I the. Said I ordered one med. one large , the counter girl came up and said you ordered 2 med, in which I did not , began saying I did, so I asked what I pd for, she responded with med, I then I asked do you remember our conversation about I wanted the smallest , large for second one , nope she said , the lady making the subs very nicely said I can make you one , but I new the other lady didn’t want too, she rolled her eyes , walked away , not happy. But did she think I was happy, I said never mind , she needs to remember , what customers Order , the next won’t be so...