Best Buy — Local services in Sarnia

I enjoy the excitement of being in a big store filled with electronics, which can be fun to look at all the gadgets I aspire to one day own and to see all the new technologies available, but this experience always quickly turns into disappointment.

There is never any employees around to ask for assistance besides the one cashier who is busy checking out customers' items. It takes forever to pay and get out. There is only ever ONE cashier working, while several Geek Squad members chat amongst themselves.

The last time I was here, I went with my sister and we needed one item for a present for Father's Day. We had no help finding the item, which thankfully was not one of the many items locked behind glass. If it were, we probably would still be there, waiting for assistance.

There was, of course, ONE cashier (the only employee we ever saw in that huge store) who was busy answering a ton of questions from a customer, who really should have been assisted by an employee on the floor instead of holding up the line, but I don't even know if there was more than one employee working. The store is run extremely inefficiently.

The tills where you used to cash out are all closed now with a bunch of products just stocked on top and all around them. You have to go to the Customer Service area that now doubles as the check out. Such a waste of space and money for tills that aren't being used.

The cashier, when you do eventually get to them, was not knowledgeable on the product we were inquiring about (a Ring Doorbell camera) and didn't seem interested in finding out the answers (possibly because there was no one else to ask), she seemed overworked and probably underpaid. The process of paying is a nightmare...

Beware of Hidden Charges at Best Buy Sarnia

My recent experience with Best Buy Sarnia has left me deeply dissatisfied and frustrated. I visited the store to purchase a new phone and set up a new plan, expecting a smooth and transparent transaction. However, what I got was anything but.

Upon receiving my first bill, I was shocked to find that I was being charged significantly more than the agreed-upon contract amount. Despite the assurances of the sales representative regarding the monthly charges, the reality was far from what was promised. It's unacceptable to be hit with unexpected fees and charges, especially after explicitly discussing the terms of the contract.

What's even more disappointing is the lack of accountability and assistance from the store's staff. Despite visiting the store twice to address the issue, all I received were vague explanations and excuses. The phrase "we are just the middle men" was repeated like a broken record, deflecting responsibility rather than taking steps to resolve the issue. It's unacceptable for a retailer to wash their hands of customer concerns, especially when they played a role in facilitating the transaction.

Overall, my experience with Best Buy Sarnia has been nothing short of frustrating and disappointing. From misleading pricing to lackluster customer service, I am deeply disappointed in the level of professionalism and integrity displayed by this store. I would caution anyone considering purchasing a phone or plan from Best Buy Sarnia to proceed with extreme caution, as you may end up paying far more than you...

I have over the last 5 yrs made plenty of big purchases never had issues. The last month I've spent now 348.00 on stuff that's not required for my issue on my p.c and I'm only trying to get 203.00 and biting the fact I'm stuck with my 2tb external HDD. I bought a thing that was suggested from your store worker associate that would apparently fix a stuttering issue with my gaming desktop. I had the piece for 45 min realised when I opened my PC I have the exact SSD already installed. So I purposely drove back before your store closed and it was nothing but this feel sorry policy about how you don't take open items back that hold storage blah blah and that you get nothing back and how there melted. First off you have your workers in the wrong section most of the floor employees are great you have all the ignorant Karen's behind customer returns. Re think your hiring process now I'm stuck with a 203.00 on a in store credit when I dont want anything to do with this location period. It's the 3rd issue I've had buying from here in last 5 wks. Next is writing the general manager

Update I called and went to this website you had sent and still weeks gone by and I've received no phone call must of hoped...