Dairy Queen Grill & Chill — Restaurant in Saskatoon

Been going to this location for many years now and I have finally had enough. Worst service ever! Food always seems to take a long time whether or not there is a line of people either inside or in the drive through. I have noticed on almost every occasion that there seems to be a large amount of staff standing around in the back of the kitchen either glued to their phone or distracting others, no one servicing the front counter, while what looks like two members working the equipment and what I believe is a manager stuffing bags and trying to keep up.

Just tonight at 6:30pm we ordered in the drive through and as I waited at the window I saw 3-4 staff all standing around the warming lights talking about the one persons nails (I am assuming as they kept flashing their nails and doing close looks at them). I saw the staff slowly place fries in the bag as they were more interested in talking, and then stand with the bag closed and continued to talk for at least 30 seconds before handing the bag to me. When we returned home they had forgotten to make my daughter's kids chicken strip meal. I went back to get a meal and when I mentioned that they had forgotten a meal I saw staff laughing, finger pointing to each other, and then one of them (the one with the nails done) started to flip the finger to all the staff in the back and laughing. (at least that is what it looked like)

This location has never had the greatest staff working there and I was always chalking it up to there being a shortage of good workers. I am starting to believe that the managers and owner of this location truly do not care how their establishment...

Husband and I were in the area so decided to try this location. Never again! First, we were given a bag of food. I don't even think she asked if it was to stay or go. The burger and fries were warm and got cold quickly. My husband went to get a new burger and he actually heard the girl tell the boy to make a new one and not just heat it up. Husband also informed her that all the food was either warm or cold. All she said was sorry. Dirty!!! There were fries on the floor under the table. And a bit of everything at the base of the benches. I didn't even want to look at the walls. A lady came in looking for a log cake and was actually told log cakes are only around holidays. Ummm .... they are at any other location! We will not be coming to this...

We went through the drive thru and ordered 2 pecan mudslides then proceeded to the parking lot to eat. Unfortunately all we got was two melted puddles of melted ice cream and a few pecans that when opened - spilled all over my wife's dress coat and the interior of our vehicle. I went back in to get 2 new ones made. Once outside Voila same issue!!! Back in again to get my money back and got "oh sorry." Needless to say we got our money back for the mudslides but they did charge us for the bottle of water we purchased even though it was used to clean the coat and the vehicle!! Disgraceful!!!! Please dont bother to send the canned response that you have sent other unsatisfied customers as customer service is obviously not...