Red Swan Pizza - Saskatoon Stonebridge — Restaurant in Saskatoon

Ordered 2 large pizzas for my son’s 2nd birthday last aug.30 at red swan stonebridge. 1cheese pizza and a ham and pineapple.I place my order online and ask my friend to pick it up as i was busy at the party. My friend wasn’t able to check the pizza upon picking it up and when we opened the pizza box at the party this is what we got!burnt pizzas!!It was so frustrating to see that this is what we got and of course we have no time to go back at that time as we are busy with the party. No one even touch the pizza’s and just go straight to the garbage after the party..The next day i made a call at the store and told them about the burnt pizza.I was asked to send pictures so i did. The supervisor called me letting me know that he is giving me credit for 1 medium cheese pizza because yes the cheese pizza was burnt and the ham and pineapple was just made well done so he is only giving a credit for a medium cheese pizza!!Well we didn’t ask for a well done pizza in the first place!!The frustration we got at the party upon opening the box!!I even ask him nicely to get a refund or credit for 2 pizzas that we ordered coz i think thats what we paid for. We were told he will pass it on the manager and wait for the managers call till the next day. It’s been 4days now and no one called to have this...

I’ve ordered from here twice now because everyone raves about it, I don’t get the rave…..my last order was wrong and very plain pizza, this time I ordered a Hawaiian and a pepperoni pizza and they forgot to put pizza sauce on either pizza, on the one pizza I got a ranch dip with it but they put it on the pizza rather then a dip, I called them to see if there was a mixed up and if they would send me 2 pizzas to replace these ones to fix the order but the supervisor just said hmmmm nothing they can do, so I have 2 pizzas with zero sauce on them, very salty and oily and doesn’t have any flavour lol down $50, thanks guys! Now usually I would turn a cheek and still eat it but that conversation rubbed me the wrong way because that’s pretty poor customer service, I regret trying them again and wasting my money, and they have lost what could have been a forever customer. Do better guys, it costs you $10 to make 2 medium pizzas to make a customer appreciate the business, all about screw tariffs on the website and support Canadians and then comes back with we can’t help you LOL...

It's been a while since I've ordered from Red Swan Pizza and my children and I LOVED IT!!! The flavor was perfect! We ordered 3 different pizzas and each pizza boasted of flavor distinct and vivid to its pizza's name. The nachos were an EXCELLENT side order to complement the pizzas we ordered! Words cannot justify the flavor of the food. You would have to taste it for yourself. I was greeted with a smile and was given exceptional service! Customer service was professional and welcoming. The venue was very clean and inviting. The paintings on the wall added to the atmosphere. When you are waiting for your pizza, stop and gaze at the paintings and appreciate the vivid colors. It's cool how the paintings tell a story through it's color and texture. Red Swan Pizza Stonebridge, well done! You can expect me and my children again when we have a craving for pizza.

ps. The cheese on the pizza were cooked perfect and enhanced...