Tim Hortons — Restaurant in Saskatoon

I go to a Tim Hortons 2x a day typically; I visit THs all over the city. There’s one particular TH location that FAR exceeds any of the others I’ve been too. This is the TH on Betts Avenue.

The food far exceeds in quality and freshness and quantity. This is not a one-off experience, this is consistent! Their veggies are incredibly fresh, and stacked high. They do not skimp out like the majority of THs do! How can one location be so consistent?? I honestly don’t know, because it’s very rare - especially for a TH, or any “fast food” establishment for that matter! I have had to call and complain to other TH locations, which I hate doing, but the fact is the Betts location has truly set the bar for what a TH should AND can be! This goes for not only the food but for the beverages as well. For example, I usually get a Chat tea latte; creamy and perfectly sweetened (not too much not too little). But too often when I get this exact same order at other locations they don’t use enough milk or the sweetener is unbalanced for what it’s supposed to be. Not Betts - 99% of the time it’s perfect. Consistency is not easy to obtain especially when it’s someone different making it all the time. So what’s their trick?! My guess it’s good management and training.

For example, Ive heard at a different TH a long time ago, that the employees are told to skimp on ingredients as much as possible and not waste anything (which results in using ingredients that are far from fresh, like getting the ends of tomatoes (you know, the part that should be thrown out!). It scares employees - they don’t want to get in trouble or they think they’re going to lose their job, so they try to make management happy instead of the customers, because after all, it’s management who pays their wages.

So I’m convinced that an A+ Tim Hortons location (like Betts) is much thanks to great management and who have a customer first focus - and passes that vision down to its employees.

It never goes unnoticed - so a big, big thank you to the management and the amazing staff at the Betts location for being reliably delicious and providing its customers the best and freshest ingredients they can offer!!

Keep doing what you’re doing please!! I DO go out of my way to visit this location whenever possible as I know I won’t be disappointed.

5 stars all the way! Keep up the great work, the friendly staff and the ALWAYS great food and drinks, providing amazing value to their customers and being the Tim Hortons that all other locations should be striving to be like.

P.S why is your bacon so much better than any other TH’s? Haha - I don’t know why but please keep it up! Perfectly cooked and crisp and so much tastier and thicker than ANY of the other locations. A+...

If you go through the drive thru don’t go to the front… I went through the drive-through and ordered breakfast for my son and I. We were told to drive around to the front, which I totally understand when it’s busy sometimes you have to do that to keep the line moving, but in this instance, there was not another car behind me so at the time I thought it was a little weird to have me move to the front. I drove around the front of the building and there was nowhere to park. I found a place along the side facing the drive through about four or five cars in. I sat with my son for about 15 minutes and watched people come out with other people’s food and eventually an employee came and asked me if I was waiting. I said yes and told her what I was waiting for and she admitted she just handed my food to the wrong person about 10 minutes ago… she then asked me why I’ve been sitting here for so long and I proceeded to tell her that I wasn’t going to leave my child alone in the vehicle hence why I went through the drive-through. She told me she would remake the order so I sat for another five minutes but didn’t wanna wait too long so we went inside and she proceeded to ask me if she could help me in anyway with placing a new order. I reminded her that she told me that she was going to be remaking my order because she told me that she gave it to the wrong person Then asked if I had a receipt in which I didn’t because I didn’t even get my order and they never give you receipts. It was honestly just such an inconvenience and felt embarrassing. Having to like ask for food that I’ve already paid for and then waiting almost 30 minuteswhen it wasn’t even busy this happened on Father’s Day in...

I went late at night around 10:00pm and ordered 2 SMALL white pistachio hot chocolate and 1 regular small white hot chocolate. I was going through the drive through and got 2 LARGE hot chocolates. I went inside with my brother and told them we were charged with LARGE hot chocolates. So first they argued but finally they gave us our money back and proper order. No sorry or anything and they complained about wasting drinks like it was our fault. Then driving home a minute away from the Tim’s I check the last hot chocolate and it was a REGULAR hot chocolate. We turned around and went through the drive thru and showed them the receipt had even said white hot chocolate small. They argued and blamed us? Like what was this behaviour. They confronted us like we were at fault. Again they didn’t apologize and this one lady argued so much with my sister. She held the drink in her hand and told us that we were in the wrong. My sister confronted her about not apologizing and she’s like sorry and good day and slammed the windows shut. She got the order wrong through the drive thru. It was a VERY...