Name: McDonald's
Telephone: +1 819-563-2664
Rating: 3.7

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Posts

Ray RayRay Ray

My order was placed at 2:52 am, I drove across northern part of the the city to get there quickly and I entered the parking at 2:59am, in a hurry to not miss the burger shift since I ordered a Bigmac. I get to the microphone in an instant as there was no one else, Jonathan the floor manager answered me slowly taking his time, first thing he said was "hold a moment please!" ...and he waited until 3:00 am... as soon as the clock turned to 3:00am, he came back asking for what I want, I told him my order was TR44 ordered at 2:52am, so before the shift change, because I am very familiar with the McDonald's shift change, they must complete last orders ordered prior 3 AM, before changing shift, and I got to the mic before 3am so normally he should not be lazy or try to play smart and just complete my order. Right? So here is how Jonathan, the floor manager wanted to negociate his lazyness out of this, he told me "Let's see what we can do here, what I have left are mcchickens, quarter pound..." he said he can sell me other things than what I ordered since his grill is closed and washed up already! I mean if it really took 2 seconds to clean the grills then serve last order prior 3AM, and clean the little 8 inches section again maybe. He insisted on selling me his old crap burgers, instead of what I ordered, I did not want the old burgers he proposed me... so I told him "I drove all the way here for you to take your time to answer me and make me miss my..." Jonathan felt very important to raise his voice and interrupt me, he said: "Wo wo wo wo! Stop talking behind the mic come face to face here at the window instead if you want to complain!!! I am the one in charge here and you are not going to complain like that to me." I felt threatened so I just asked his name, and left. Drove back home, disapointed, felt manipulated, felt lied to, felt threatened and also felt like they just don't care doing their job properly and honestly. They don't care losing a customer or not or solving issues, they don't care taking a complaint. I been a customer there since I am a child, they just closed an entire chapter of my life here, never again I will go back there, for a Bigmac?!? Are you kidding me? You guys will lose like thousands of dollars over a Bigmac?!? Also, if his grills were already cleaned up the second our clocks turned to 3 am, that means he did not wait 3 am to do the shift change or he lied to me. Cooking a Bigmac does not take a full grill surface he could have closed his shift with my order, then quickly clean again. Also a single Bigmac is not going to stain a grill to the point that bacon or saussage paddies will be tarnished. His denial to serve my 2:52am order at 3:00am since he slowly answered me at 2:59, holding me until the clock turns 3:00 AM, was very dishonest and an extraordinary feature of incompetence, lack of salesmanship and his attitude on the microphone was real show of bad customer service. Instead of causing all this drama he could have just serve me my bigmac, make a sale and keep a customer, since his slow response and him not respecting the shift change was the cause of all this. I lost time, gas and you guys lost a bunch of good customers since I was the mcdonald runner for my entire family. The staff you choose to represent your restaurant will greatly impact the reviews you get and the customers you keep, managers are the ones training other employees on the floor, his courtesy example was the very least of the best, the way he badly handled the shift change and poorly managed the situation. I felt threatened when he raised his tone at me to go to the window, I was just trying to get the order I ordered before the shift change since I drove all the way there... This is disgusting me so much, what happened, that I will write letters of complaint to the owners of this franchise and/or the office of the president, or the highest department in charge. Hopefuly they better train this manager which is threatening customers as soon as they complain a little, or just replace him with a smarter person.

Elaine EstravillaElaine Estravilla

Service was fast: The ketchup dispenser was broken, and the other one was empty when I arrived, but the server took care of it promptly once they were informed. I arrived there at around 4 in the afternoon, and the place was somewhat noisy because of the kids playing, even though they have a designated enclosed playground.

Louis PayetteLouis Payette

DON'T TRUST THIS LOCATION WITH YOUR HEALTH This location will play with your food and risk your health to their own amusement. Very immature and unprofessional staff.

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Featured dishes

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Spicy Egg & Hash Brown Breakfast Wrap

Made with a freshly-cracked Canadian Free Run Egg and processed cheese, topped with Spicy Habanero sauce, shredded lettuce, tomato and a crispy hash brown, all wrapped in a soft white flour tortilla.

Chicken Breakfast Wrap

Made with a breaded seasoned chicken patty and processed cheese, topped with mayo-style sauce, shredded lettuce and a crispy hash brown, all wrapped in a soft white flour tortilla.

Sausage, Bacon & Egg Breakfast Wrap

Made with savoury sausage, hickory-smoked bacon, a freshly-cracked Candian Free-Run Egg, and processed cheese, topped with mayo-style sauce and a crispy hash brown, all wrapped in a soft white flour tortilla.

Egg 'N Cheese McMuffin

Made with a freshly cracked Canada Grade A egg and tasty processed cheese on a perfectly toasted English muffin.

Egg 'N Cheese McGriddles

Made with a freshly cracked Canada Grade A egg and processed cheese on two sweet, warm, maple-flavoured griddle cakes.

Reviews of McDonald's

3.7

(1,150)

1.0

1y

My order was placed at 2:52 am, I drove across northern part of the the city to get there quickly and I entered the parking at 2:59am, in a hurry to not miss the burger shift since I ordered a Bigmac. I get to the microphone in an instant as there was no one else, Jonathan the floor manager answered me slowly taking his time, first thing he said was "hold a moment please!" ...and he waited until 3:00 am... as soon as the clock turned to 3:00am, he came back asking for what I want, I told him my order was TR44 ordered at 2:52am, so before the shift change, because I am very familiar with the McDonald's shift change, they must complete last orders ordered prior 3 AM, before changing shift, and I got to the mic before 3am so normally he should not be lazy or try to play smart and just complete my order. Right? So here is how Jonathan, the floor manager wanted to negociate his lazyness out of this, he told me "Let's see what we can do here, what I have left are mcchickens, quarter pound..." he said he can sell me other things than what I ordered since his grill is closed and washed up already! I mean if it really took 2 seconds to clean the grills then serve last order prior 3AM, and clean the little 8 inches section again maybe. He insisted on selling me his old crap burgers, instead of what I ordered, I did not want the old burgers he proposed me... so I told him "I drove all the way here for you to take your time to answer me and make me miss my..." Jonathan felt very important to raise his voice and interrupt me, he said: "Wo wo wo wo! Stop talking behind the mic come face to face here at the window instead if you want to complain!!! I am the one in charge here and you are not going to complain like that to me." I felt threatened so I just asked his name, and left. Drove back home, disapointed, felt manipulated, felt lied to, felt threatened and also felt like they just don't care doing their job properly and honestly. They don't care losing a customer or not or solving issues, they don't care taking a complaint. I been a customer there since I am a child, they just closed an entire chapter of my life here, never again I will go back there, for a Bigmac?!? Are you kidding me? You guys will lose like thousands of dollars over a Bigmac?!? Also, if his grills were already cleaned up the second our clocks turned to 3 am, that means he did not wait 3 am to do the shift change or he lied to me. Cooking a Bigmac does not take a full grill surface he could have closed his shift with my order, then quickly clean again. Also a single Bigmac is not going to stain a grill to the point that bacon or saussage paddies will be tarnished. His denial to serve my 2:52am order at 3:00am since he slowly answered me at 2:59, holding me until the clock turns 3:00 AM, was very dishonest and an extraordinary feature of incompetence, lack of salesmanship and his attitude on the microphone was real show of bad customer service. Instead of causing all this drama he could have just serve me my bigmac, make a sale and keep a customer, since his slow response and him not respecting the shift change was the cause of all this. I lost time, gas and you guys lost a bunch of good customers since I was the mcdonald runner for my entire family. The staff you choose to represent your restaurant will greatly impact the reviews you get and the customers you keep, managers are the ones training other employees on the floor, his courtesy example was the very least of the best, the way he badly handled the shift change and poorly managed the situation. I felt threatened when he raised his tone at me to go to the window, I was just trying to get the order I ordered before the shift change since I drove all the way there... This is disgusting me so much, what happened, that I will write letters of complaint to the owners of this franchise and/or the office of the president, or the highest department in charge. Hopefuly they better train this manager which is threatening customers as soon as they complain a little, or just replace him with a...