Thai Express Restaurant Sherbrooke — Restaurant in Sherbrooke

Unfortunately I had a very poor experience here. The dish I ordered was supposed to have egg and Chinese brocoli. As you can see in picture I got thin sliced carrots english tiny piece of brocoli, no egg, noodles were stuck together I was very dissatisfied I threw in the garbage, what a waste of time & money. I notified head office, they responded once & then never heard back any follow up as to returning my money or why this should have even happened. Sherbrooke, Quebec Not only did I have a bad experience, had to throw my food out, write this review, but Thai Express wrote back saying they would get back to me & let me just say this has been the worst customer service experience I have ever encountered. So many times I reached out to them and not once have they written back correcting this situation in any way. I am appalled at the way they operate. I will never visit any of there locations nor will I recommend them in any way. Very very poorexperience to say the least. Anna customer service representative 1 - Feedback - Recipe / Recette - HAI337...

Workers need better training. Tastes fine I guess but ordered cauliflower rice and got cauliflower in the place of rice??

Edit: they were not answering their phones and so I drove there to ask if my dumplings used precooked chicken because mine is still pink. It’s a franchise so maybe that was the case and they’re just steamed frozen. Basically smiled while the workers yelled at me for five minutes so I thanked them and left and threw it in the trash. Informed them I didn’t want money I only had questions. Didn’t seem to matter. The “soup” (the Thai racha chicken was sitting in a soup of juice because, no rice. Which honestly shouldn’t happen either, it usually sits on a bed of white rice) I received was funny until that point. Professional answer would have been to just check the box they come in and let me know, if they’d answer the phone we could have kept it between us. Also fyi despite their advertisement (it’s a franchise remember?) the cauliflower was intentional because cauliflower rice “is not good”. Seriously avoid this place. It’s a joke to...

Only giving one star cause 0 is not an option. The restaurant was so incredibly hot! It was 22 today and I couldn’t stand in the restaurant it was so incredibly hot!! Customer was mediocre,and the food took forever to cook! We must’ve been there for at least 30 minutes and we only ordered 3 items. Even subway is faster than that! Food was mediocre at best and my bf couldn’t finish his plate due to a huge black hair in his food. The bathroom was absolutely filthy and disgusting! The trash can was over flowing with feminine products, and the toilet and floor look like a crime scene. Blood and urine everywhere, and the smell…. It was thé worst experience I’ve ever had in a Thai express, this is a joke compared to the one at the carrefour, definitely will not be coming back here and I hope action is taken soon or this place will close down or Someone will get sick!! After seen the state of the bathroom I can’t even imagine what the...