Initially 3/5 but brought down to a 1 after the owner's attitude. It is also NOT an upscale dining experience like their website states. I thought this was a university pub.
Food: I thought the food was okay. The albacore tuna was nice but the duck confit and meatballs that my partner and I got were not great. The best thing about it was the vegetables, which had a very nice natural sweetness to it. However, the duck felt a bit dry and the meatball dish was just cold. Not even lukewarm after waiting for almost an hour.
Experience: My partner and I were invited for dinner by our friends on a Thursday night, and we were all appalled by the owner's attitude. Our friend made a reservation at this place, and as we were walking in, we were greeted by an unhappy and grumbly host (which turned out to be the owner). After we were seated, we noticed that there was a large group of people celebrating someone's birthday and we were seated right next to them. The group eventually became increasingly loud, and I could not hear what our friends were saying because I was sitting on the other side of the table. A group of 4 people could barely hold a conversation unless my partner was relaying what they were saying and relaying what I was saying because the large group was talking across the table, shouting, cheering, and clapping right next to us. But it's really not the group's fault for reserving the restaurant to celebrate their birthday. We just thought it was very weird for the restaurant to have tables available right next to the party and not have that area closed off for the party. And because of the party, some of the food was not available and we felt like our food was forgotten, given the long wait. After our friend talked to the waitress about it, the owner came and that was when we found out that the guy that greeted us was the owner. Our friend basically told him that The area should have been closed off if there was such a big party If it's not closed off, they should have informed us beforehand about the noise and delay in food
Which was a very fair thing to say in my opinion.
And the owner's response was that I did everything right and nothing was wrong We should have just went to the patio There's no way they are closing the restaurant for 32 people if they can fit '90' people and that we are wrong but we are free to think that way
First off, saying that you can fit 90 people is an outright lie, as the large group was taking up the majority of the indoor dining area. Secondly, we were getting chilly so we decided against the patio. If we had known about the situation earlier, we would have rather stayed cold in the patio or not have dined in at all. I did not understand the owner's demeanor and his defensive, argumentative attitude to what seems like a pretty reasonable feedback.
Claiming that this is an 'upscale' dining experience is a joke. I've had better and quieter dining experience with warm food and prompt service at university pubs. This was easily the worst dining experience of this year. Our waitress was pleasant but the owner really needs an...
Read moreFood was excellent, some of the best TomYum soup ever & probably our favorite tasty meal. My husband got the spaghetti dish. Drinks really creative & beautiful presentation. Nice location downtown. Inside pleasant ambiance, outside nice views both directions but building construction ongoing. Easy to ignore if you look at the peaks.
Service was sadly the disappointing part. Staff was kind & apologetic about it, but still felt bumbled. We would have spent about $50 more & ordered additional drinks if we thought we’d ever get them delivered. We were seated at 6:15 for our reservation promptly. Asked 2x what type of water we’d like by 2 different staff- fairly quickly. Tap, please. Fast forward 6:27pm. Still no water. Finally at 6:35, we mentioned we still had no water, no other recognition of our presence & no order for drinks or anything yet to be placed. We placed our order for everything at once given it took 20 minutes to get water. Drinks came promptly within 5 minutes, yay!! Appetizers of heirloom tomatoes & burrata came after another 15-20 minutes, after we watched another couple, seated after us, get the same appetizer first. I would suggest more than 3 slices of tomato & 2 slices of burrata for the price. Finally dinner came. We declined more drinks or dessert for fear we’d be forgotten or waiting longer. The owner (?or manager) asked about our meals & I said they were excellent but service an issue & he did not ask more. We witnessed error in billing at another table across from us & difficulty in getting the attention of anyone when needed. Another server helped pick up the slack. Thank you curly haired server for your help. If service was on point we would give 5 stars, but go in with expectation you may be forgotten & speak up if you are. I’m sorry if you were short staffed or were having a bad day, but we all are fighting battles others know nothing about. But address the service issue, & offer a free beverage or some concession to make customers feel...
Read moreDined here yesterday evening as a party of 3. Our experience was very mixed - the quality of service and speed of service was poor, yet the overall food portions were fairly sized, flavorful & reasonably priced. We ordered one cocktail within 10 minutes of being seated, which then took upwards of 15 minutes to arrive (the Cedar Sour was very good though). My husband ordered a cocktail in hopes it would arrive with the delivery of the appetizer, which it did not, so we cancelled this. It would have been great to have been told to order cocktails quickly when we sat down, if we wanted them at all. We asked the server for main course recommendations and descriptions of the dishes, which was not delivered very well. The 'Beets & Buratta' was a great appetizer, and the 'Bucatini' main course was tasty and came out hot. However, two of the diners ordered the 'Duck Breast' (medium rare), that came out prepared medium, and were both cold to the touch. No quality check on any of the meals for us to be able to express this; those who had the duck didn't want to get the attention of the server as that would have taken far too long, plus then getting it replaced.... When this feedback was shared with the server after the meal was finished, there was acknowledgement. It was abundantly clear that for how busy the restaurant was on a Thursday night, they were wildly understaffed, which affected the quality of service. We were not the only ones in the restaurant trying to catch the attention of our server, or who kept checking to see when the food was arriving. Our friends bill was presented showing $0, so when we asked if that was in recovery due to the duck, she just said it was an error and then brought out another full priced bill without an apology. Overall, would not return despite the food or...
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