Red Swan Pizza - St. Albert — Restaurant in St. Albert

"We have ordered from Red Swan Pizza through DoorDash several times, mainly because DoorDash sometimes offers great coupons, ranging from 20-40% off or a free delivery . The delivery has always been on time, and we have never encountered any issues. While some reviews mention pizzas looking like they have been dropped during delivery, we have been fortunate to not experience this with DoorDash.

We have tried various pizza flavors, with our favorites being the alfredo pizza sauce, pesto chicken, and the XL triple cheese pizza. I usually avoid sesame toppings to make it easier for the kids to eat. The baked crispy chicken was a standout for us – perfectly cooked, crispy, and not oily. My husband even remarked on how it didn't look greasy, not realizing it was baked.

To satisfy our sweet cravings, we ordered the chocolate lava cake, which was a hit with my daughter. Adding vanilla ice cream on top at home would have made it even better. Overall, we have had no complaints with any of the deliveries we have received from DoorDash through Red...

Well we just had the WORST experience ordering from here. We had to call to place the order, as the online part wasn't working. Then they called back to ask for my moms credit card # and said they had no delivery drivers so they were sending it with someone else...and made her pay in advance due to not having enough machines, or them all being unavailable!! Then my mom gets a notification from what appears to be skip the dishes... at 8:18 so we are waiting for the buzzer... luckily my nephew went out to wait for them, because the driver left them sitting in the fricken lobby to get cold (for a solid like 10 minutes where anyone could have just taken them). So my mom called and said she doesn't want to pay for them and to reverse the charges (I agree with this decision). And was told "oh the manager will have to call you back for a coupon or something".... 100% not acceptable and now you've lost us as customers :(

On top of all this... it took an hr in a half for a delivery .....

Trash customer service. Average pizzas.

I pre ordered 4 pizzas for a set time and when I came to pick them up a couple min before the set time the casher just disappeared, 10 min later she appears and says "sorry 5 more min". It was actually another 10-12 min so 20+ min all told to get my pre ordered pizza. All I got was a half hearted "sorry about that". It's clear that they never started my pizzas until I got there, it wasn't even busy no one came in and no phones rang.

We ordered 4 pizzas. Two of them the cheese looked like the pizzas were left in the oven too long. Three of them were gourmet pizzas and they were fairly disappointing, toppings were sparse, as was the sauce, pizza is thin for hand tossed. All in all extremely average pizza, not bad, but certainly not something I'm ordering again. Don't let their advertising photos deceive you, it's unlikely your pizza will look like that.

Edit: just look at the comment from "owner",...