Songkran Thai Restaurant — Restaurant in St. Albert

Went here on a Saturday after Farmer's Market. They had 'lunch special' menu with quite a few items. I'm pretty familiar with Thai food but I was with my mother and she wasn't so I kept it simple by ordering Green Curry with chicken, Cashew Chicken and Almond with beef. (this was the servers suggestion for my mother as the other two dishes were chicken although I have never heard or seen 'almond beef' before. The food came out hot and was presented very nicely, but it was not very authentic in my opinion. both the 'cashew chicken' and the 'almond beef' were exactly the same sauce except that the kind of nut and the meat. Both the chicken and beef were boiled and then added to the sauce, not stir-fried. The vegetable were the strangest combination of green beans, cauliflower, broccoli,carrots, a ton of onions, and peppers. And the nuts were few and far between and soft like they had been sitting in liquid not stir-fried crispy. I'm going to be honest, I'm sure this restaurant has the skill and capacity to create authentic Thai food as the descriptions of the dishes and images looked like what I'd expect, but what we were given? They seemed like a fast-food version delivered to people who wouldn't know authentic Thai food from mall Chinese food. I gave two stars because there was nothing technically wrong with the food, it just wasn't authentic...

Came here with my family on a Monday evening. We were seated, had to wait a while before getting menus. After more waiting the server came back to take our order and by this point I had to ask for water because we didn't get any. After another long wait we finally got our food, but my sister, who ordered just one bowl of soup, didn't get hers. By now it's been close to an hour after we ordered and we decided it wasn't worth waiting for. I had to leave the table and ask the server to cancel the soup and give us our bill, because they didn't even check on us the entire time. And even when they brought our bill there was no effort to compensate us, not even an apology.

As a food service worker myself, I understand that longer wait times are to be expected when it's busy. But a sit-down restaurant like this needs to also be concerned with hospitality. I only ever saw two people waiting tables at this time and I could tell they were understaffed for how busy it was. And I don't know the exact circumstances that made it that way, but considering the entire experience there still could have been more done.

Tldr, never coming...

I wasn’t even going to leave a review but since calling and getting brushed off, I’ll say what I told your manager. I came in Saturday March 31, had the D1, beef teriyaki bowel. I took a few bites, instantly could tell something was off. I left my plate, told the server it didn’t taste right, and she took it away, and charged me for it. (7pm) Around 10:30/11 pm, I got violently sick, throwing up 3+ times, your food was the only food I had eaten all day. I called to speak to the manager and was told I couldn’t have gotten food poisoning it takes 48 hours to get food poising. Well I’ve called a Heath line and that is false. Depending on the bacteria I could get symptoms hours, or even 7-10 days later. You will be getting a nice visit from the health and food department. Thank you for not listening to me. Someone else has, and for people who see the reviews, I hope you chose not to go here. The food & customer service...