Fat Cat's Pizza Inc. — Restaurant in St. Catharines

If I could give this restaurant zero stars I would. Do not order anything from these disrespectful and unprofessional people, working in a service industry with zero customer service skills. I placed an order through Uber, they did not include my free item and forgot to include my drinks. Prior to delivery I had called the restaurant and reminded them about the free item and the restaurant confirmed it would be included in my order. After delivery they forgot to include the free item and my drinks. After calling them a second time to inform them that they did not include the free item or my drinks I was placed on a brief hold (not muted) and I heard the discussion between the two employees, the employee that was speaking to me on the phone was explaining the situation to another employee I'm assuming this was a manager or another colleague who told the employee to tell me to *, this occured 02/14/2025. Unprofessional, disrespectful and disgusting. I called them out on this as well. I hope people will see this review and see what kind of people are working here. I hope this review opens the eyes of new potential customers and turns them away from this place, order your pizza somewhere else where employees have customer service skills and prioritize...

Ordered 3 mushroom fettuccine 2lbs of wings that was picked up before closing the mushrooms weren’t cooked the wings were extremely hard. I woke up feeling not well because the food wasn’t thoroughly cooked and we didn’t realize until getting home and giving the others theirs. I reached out to them this morning the Asian lady that said she’s the manager was very rude and nonchalant didn’t care to listen to what I was saying at all. Very bad customer service. Be careful eating from here food poisoning is real. I never asked for the money back just told her the food wasn’t cook right and chicken was so hard no one could eat it we had to throw it all away she told me to go in the garbage and get the food and bring it back because it’s not garbage day as yet!! The worst!! P.S this isn’t my first time. I’ve had excellent fettuccine from here whoever prepared it last night rushed it maybe because they were almost closing and now this is the result.

Update: the Asian lady is a liar I’ve never once complained. Because it’s never me that calls or picks up because I order for persons. So the reply is a lie no one from that establishment knows me. You’re a liar and I/we definitely won’t be ordering from...

Poetic Review: “Ode to Fat Cat’s”

At Fat Cat’s, the sauce sings— a molten hymn of pizza-pocket dreams, folded slices dripping down laughter’s edge, where melted cheese and Miller Light gleam.

The bros post up in their weekend thrones, cracking jokes between wings and paninis, tossing stories like pepperoni coins— each one landing somewhere between truth and tease.

License plates line the walls like trophies, every one a fake, a wink from China, but somehow realer than real— each rusted lie humming with diner charm.

The pasta’s soft like a Sunday sigh, the wings crisp with late-night honesty, and every bite feels like a memory you don’t remember making, but you’re glad you did.

Here, time melts like mozzarella, and conversation spills over the crust. The music’s good—always too loud, always just right, and the service? Like friends who actually care.

Fat Cat’s isn’t fancy, but it doesn’t need to be. It’s where laughter lives in grease and neon, and wine of questionable vintage flows free.

A place where hearts are full, plates are fuller, and every fold of pizza tastes like...